Restaurant Host - Part Time

060 SAKS & CO LLC; New York (NY); In loco; USD 29.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

Employee discount

401(k) retirement plan

Descrizione del lavoro

Exemplar Luxury Group is seeking a Restaurant Host to warmly welcome Neiman Marcus customers, greet and seat guests, and help create an exceptional first impression in a fast-paced luxury setting.

You will manage reservations with OpenTable, coordinate seating to optimize service, maintain menu presentation and hygiene standards, and collaborate with teams to deliver attentive, gracious service during evenings, weekends and holidays.

Competenze

• High School diploma or GED preferred.
• Knowledge of OpenTable platform.
• Excellent oral and written communication skills.
• Ability to work autonomously.
• Motivated and results-driven.
• Ability to interact graciously with the public and handle multiple duties at the same time.
• Exceptional customer service and problem-solving skills.
• "Win together" mentality.
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds.
• Associates must be willing to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Mansioni

• Greet and seat Neiman Marcus customers warmly at the host stand.
• Monitor server performance to help ensure smooth service.
• Observe proper telephone etiquette and manage reservations.
• Handle reservations through OpenTable (including VIPs) and answer inquiries about hours, specials, events, etc.
• Organize reservations and maximize seating during operating hours.
• Follow POS procedures and maintain knowledge of the POS system.
• Maintain flow of service and proper seating at each wait station.
• Participate in daily pre-shift meetings.
• Perform duties involving lifting (tables, chairs, highchairs).
• Maintain cleanliness and presentation of menus and covers.
• Uphold hygiene standards: clean uniform, hair, nails; avoid contamination.

Conoscenze

OpenTable

Customer service

Communication skills

Multitasking

Formazione

High school diploma or GED

Strumenti

POS system

Descrizione del lavoro

WHO WE ARE

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

YOU WILL BE:

The Restaurant Host serves Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers.

WHAT YOU WILL DO

• Maintains presence at host stand / door to professionally and graciously greet and seat customers
• Monitors server performance to ensure smooth service during the customers’ dining experience
• Observes proper telephone etiquette
• Handles reservations through OpenTable platform (including VIPs) and any additional inquiries regarding hours of operation, specials, events, etc.
• Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
• Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
• Keeps flow of service to standards (e.g., proper seating of customers to each wait station)
• Participates in daily pre-shift meetings
• Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
• Maintains cleanliness and presentability of all menus and menu covers
• Maintains the highest level of hygiene standards to include, but not limited to:
• Clean, pressed uniform jacket and accompanying clothing and shoes
• Clean and professionally styled hair and nails, maintained to avoid food contamination risks
• Adheres to posted work schedule and follows established procedures for schedule and shift changes

WHAT YOU WILL BRING

• High School diploma or GED preferred
• Knowledge of OpenTable platform
• Excellent oral and written communication skills
• Ability to work autonomously
• Motivated and results-driven
• Ability to interact graciously with the public and handle multiple duties at the same time
• Exceptional customer service and problem-solving skills
• "Win together" mentality
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount

Benefits

• medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range $20.79 - $25.99* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.