Restaurant Host - Newington

Sally’s Apizza; Newington (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Paid Sick Time

Flexible Schedule

Referral Program

Job summary

Sally’s Apizza in Newington, CT is hiring a Host to welcome guests, seat them, and present menus while answering questions about items. You will engage with guests to ensure a high level of hospitality in our dining rooms and maintain an organized seating chart for smooth service.

The role emphasizes great customer service, knowledge of the menu, and effective communication, with the potential for advancement within the growing Sally’s team.

Qualifications

• Strong customer service skills.
• Knowledge of the menu.
• Ability to communicate basic food preparation.

Responsibilities

• Greet guests and seat them at tables.
• Present menus and answer questions about items.
• Maintain an organized seating chart for efficient service.
• Engage with guests to ensure hospitality and comfort.
• Manage wait times and guest bookings over the phone or in person.
• Provide excellent customer service and handle inquiries professionally.

Skills

Customer service

Menu knowledge

Clear communication

Job description

FIND YOUR FIRE!

Sally's Apizza, renowned for its New Haven Style Apizza since 1938, is expanding our locations and corporate team nationwide! Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sally’s draws pizza fans from around the world. We hand-craft authentic pizza in custom-designed ovens, using the original recipes. With a commitment to sharing exceptional pizza with all, we're on a mission to spread our passion far and wide.

With Sally's growth, comes new opportunities from management to corporate roles. We offer coaching, training, and promotion within, giving you a path to pursue your future career goals.

DESCRIPTION & RESPONSIBILITIES

As a Host, you are responsible for welcoming guests, seating them at tables, presenting menus to guests and answering questions about menu items, making recommendations upon request. In addition, being engaged with guests to provide a high level of hospitality in our dining rooms.

As the restaurant host you will.

• Provide exceptional service at all times by following Sally’s Steps of Service.
• Greet guests in a warm and friendly manner as they arrive, setting the stage for an outstanding dining experience.
• Maintain an organized seating chart to optimize table turnover and ensure efficient service.
• Engage in conversation with guests to ensure they are comfortable while waiting.
• Communicate wait times with guests, putting them on a waiting list as necessary.
• Managereservations, including taking bookings over the phone, or in person.
• Answer phone for take-out orders, and incoming guest queries.
• Escort guests to their tables, provide menus and answer any initial questions.
• Demonstrate a thorough knowledge of the menu.
• Receive and record guests’ dining reservations.
• Provide great customer service.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Complete any and all side work assigned in a timely manner.
• Restroom checks throughout service.
• Maintain a clean and sanitary host station and lobby area.
• Assist in maintaining a clean and sanitary workplace.
• Adhere to all company policies, procedures, and sanitation guidelines.

JOB REQUIREMENTS

• English
• Basic Spanish (preferred but not required)

Experience

• Strong customer service skills
• Knowledge of the menu
• Ability to communicate basic food preparation.

Attention To Detail

• Taking responsibility for a thorough and detailed method of working.

Organizational Awareness

• Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.

Oral Communication

• Shaping and expressing ideas and information effectively.
• Builds on things that are already working well within the brand.

Integrity

• Upholding generally accepted social and ethical standards in job-related activities and behaviors.

Work Environment

• Ability to stand, walk, bend, for extended periods, and lift up to 25 lbs.
• Constant reaching turning and twisting

SALARY & BENEFITS

• $15-$20, Depending on Experience
• Weekly Pay!
• Tipped Position

Benefits are available for full-time positions!

• Dental Insurance
• Flexible schedule
• Health insurance
• Paid sick time
• Referral program
• Vision insurance

DETAILS

• Full Time, In-Person,Day, Evening & Weekend availability

IND200

#LI-DNI