Restaurant Host - InterContinental Houston

InterContinental 62s Group plc; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Room discount

Training programs

Paid time off

Job summary

InterContinental Hotels & Resorts welcomes guests to our restaurant, seats them, and processes payments at the end of their visit.

We value charm, attentiveness, and memorable service as essential elements of a great guest experience, with opportunities to learn from experienced hospitality professionals across departments.

Qualifications

• Basic reading, writing and math skills are required, plus 6 months of cash handling or food service experience.
• Must be able to work nights, weekends and/or holidays.
• Excellent guest-service mindset with a professional demeanor.

Responsibilities

• Receive payments and process transactions per established policies; balance cash drawer at close.
• Promote teamwork and quality service through daily communication with other departments.
• Greet guests promptly and seat them, managing the waiting list and table assignments.
• Handle guest requests and potential complaints while upselling where appropriate.
• Assist with other duties as assigned by supervisory staff.

Skills

Cash handling

Guest service

Basic math

Communication with guests

Job description

JOB OVERVIEW

Welcome guests to restaurant, seat them, and accept payment when they are done.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

Financial Returns

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.

People

• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers.
• Maintain accurate waiting list as needed. Alert guests when table is available
• May be asked to handle guest complaints and special requests.

Responsible Business

• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques
• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
• May assist with other duties as assigned.

QUALIFICATION AND REQUIREMENTS

Basic reading, writing and math skills and 6 months of cash handling experience or food service experience.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit, quantities, and variances.
• Must be able to work nights, weekends, and/or holidays.

WHAT WE OFFER

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $16.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world.