Room Attendant (Full Time) - InterContinental Houston

InterContinental Hotels Group; Houston (TX); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Room discounts

Job summary

A renowned hotel in Houston is seeking a full-time Room Attendant to ensure guest rooms and suites are cleaned and serviced to high standards. The ideal candidate should have basic skills in reading, writing, and math, and some housekeeping experience. Duties include responding to guest requests, notifying supervisors of completed jobs, and maintaining cleanliness standards. The position offers an hourly rate of $16.50 along with various benefits designed to enhance the work-life balance.

Qualifications

• Carrying, lifting, pushing or pulling items weighing up to 50 pounds.
• Frequently standing up and moving about the facility.
• Communication skills are utilized when interacting with guests and employees.

Responsibilities

• Clean guest rooms and/or suites thoroughly to ensure guest satisfaction.
• Notify supervisor when service is complete for room occupancy.
• Respond to guest complaints and special requests.

Skills

Basic reading, writing, and math skills

Ability to speak English

Housekeeping experience

Job description

Room Attendant (Full Time) - InterContinental Houston

Hotel: Houston (HOUIT), 6750 Main St, 77030

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.

Report to supervisor of needed repairs and unsafe conditions.

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

People

Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Report, turn in, and/or log all lost and found items according to established procedures.

Responsible Business

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.

Follow established safety procedures at all times - and wear protective equipment when needed.

May regularly assist with deep cleaning projects.

May assist with other duties assigned.

May have turndown duties.

QUALIFICATION AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

Carrying, lifting, pushing or pulling items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds.

Frequently standing up and moving about the facility.

Frequently handling objects and equipment to maintain the facility.

Frequently bending, stooping, and kneeling.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.

May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $16.50. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.