Restaurant Host

The Hancock Hotel; Findlay (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Insurance enrollment DAY 1

Paid time off DAY 1

Holiday pay DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality is seeking a restaurant host to warmly greet guests, manage seating assignments, and coordinate with servers and management to ensure smooth dining experiences. The role emphasizes engaging guest communication, accuracy in seating, and maintaining a welcoming lounge and dining area.

Successful candidates will be able to stand for long periods, lift items up to 30 pounds when needed, and provide exemplary customer service that aligns with our brand standards.

Qualifications

• Ability to speak, read, write, and understand the primary language used in the workplace.
• Stand, walk, grasp, bend, and pivot repeatedly.
• Lift up to 30 pounds occasionally.

Responsibilities

• Set up the restaurant and lounge area for service.
• Stock areas with necessary items and manage stock during shift.
• Provide each guest a personalized greeting with charisma and clear communication.
• Seat guests according to preferences and restaurant capacity.
• Answer phone calls in line with brand standards and assist guests.

Skills

Communication skills

Physical endurance

Guest service

Job description

What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Restaurant hosts are often the first smiling face the guest sees when arriving to the restaurant. Responsible for ensuring quick, engaging, and effective communication with guests, the restaurant host plays a critical role in overall guest satisfaction. Restaurant hosts must maintain communication with restaurant management and servers and seat guests according to preferences and restaurant capability.

What you'll be doing...

• Set up the restaurant and/or lounge area for service
• Stock all areas with necessary items, equipment, and tools, and manage stock throughout shift
• Provide each guest an individualized greeting using charisma and stylized communication
• Purposefully navigate and seat each guest with respect to individual requests
• Warmly accept telephone calls consistent with brand standards, thoughtfully listen to each guest inquiry, and provide accurate information or assistance
• Maintain cleanliness of restaurant spaces to be inviting and accommodating
• Effectively communicate with restaurant staff and management to ensure quality guest experiences and smooth restaurant operation
• Complete additional duties as assigned

Requirements...

• Ability to speak, read, write, and understand primary language(s) used in the workplace
• Able to stand, walk, grasp, bend, and pivot repeatedly
• Able to lift up to 30 pounds occasionally

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Source: Hospitality Online