Restaurant Guest Experience Attendant

Granite State Gaming & Hospitality; Rochester (NH); On-site; USD 19,000 - 22,000; Full time

Job summary

Granite State Gaming & Hospitality, LLC in Rochester, NH is seeking a friendly, team‑oriented host/guest services associate to enhance the dining experience. You’ll greet guests, escort to tables, present menus, and help maintain smooth seating and service flow.

You’ll collaborate with servers and bartenders, manage reservations and floor plans, keep the host station clean and stocked, and share information on menus and promotions.

Qualifications

• Must be 18 years of age or older.
• Strong communication and teamwork skills.
• Ability to multitask and stay composed under pressure.
• Dependable, positive attitude, and guest-focused approach.
• Physically able to lift up to 50 lbs. and perform active tasks throughout the shift.

Responsibilities

• Greet guests promptly and warmly; escort them to tables and present menus.
• Manage reservations, seating charts, and floor plans to maintain smooth service flow.
• Keep the host station clean, stocked, and organized; maintain menu cleanliness.
• Provide information about menus, events, and promotions.
• Assist guests with special needs, such as removing chairs to accommodate wheelchairs or seating preferences.
• Complete opening, ongoing, and closing side-work as assigned.
• Deliver food to guests quickly and accurately.
• Check in with guests to ensure satisfaction and respond to requests.
• Clear and reset tables efficiently between guests.
• Maintain clean and organized tables, floors, and work areas.
• Refill drinks, replace silverware, and ensure supplies are stocked; handle take-out packaging and assist with guest needs.
• Assist with stocking liquor, beer, wine, glassware, ice, and bar supplies.
• Communicate effectively with team members and supervisors.
• Follow all company service standards and safety policies.

Skills

Communication

Teamwork

Multitasking

Guest-focused

Physical stamina

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

What You'll Expect

You’ll support the restaurant team by delivering food promptly, maintaining clean tables, and ensuring guests have an excellent dining experience. You’ll work closely with servers and bartenders to keep service running smoothly and efficiently.

What You'll Do

• Greet guests promptly and warmly; escort them to tables and present menus
• Manage reservations, seating charts, and floor plans to maintain smooth service flow
• Keep the host station clean, stocked, and organized; maintain menu cleanliness
• Provide information about menus, events, and promotions
• Assist guests with special needs, such as removing chairs to accommodate wheelchairs or seating preferences
• Complete opening, ongoing, and closing side-work as assigned
• Deliver food to guests quickly and accurately
• Check in with guests to ensure satisfaction and respond to requests
• Clear and reset tables efficiently between guests
• Maintain clean and organized tables, floors, and work areas
• Refill drinks, replace silverware, and ensure supplies are stocked
• Handle take-out packaging and assist with guest needs
• Assist with stocking liquor, beer, wine, glassware, ice, and bar supplies
• Communicate effectively with team members and supervisors
• Follow all company service standards and safety policies
  
  

What You'll Bring

• Must be 18 years of age or older
• Strong communication and teamwork skills
• Ability to multitask and stay composed under pressure
• Dependable, positive attitude, and guest-focused approach
• Physically able to lift up to 50 lbs. and perform active tasks throughout the shift
  
  

What We Require

• Maintain a professional and friendly demeanor at all times
• Follow food safety and cleanliness standards
• Promote a cooperative, team-oriented work environment
• Represent the company positively to guests and coworkers