Guest Experience Server - Fast-Paced Hospitality & Upsell

Granite State Gaming & Hospitality; Rochester (NH); On-site; USD 16,531 - 27,552; Part time

Job summary

Granite State Gaming & Hospitality in Rochester, NH, is seeking a Server to enhance the guest experience by delivering food and drink orders promptly while ensuring a hospitable atmosphere. Ideal candidates will have strong communication skills and work effectively both independently and as part of a team.

Responsibilities include greeting guests, maintaining clean stations, and adhering to alcohol service regulations. Availability for nights, weekends, and holidays is essential. Join us in creating enjoyable experiences in our vibrant gaming venues.

Qualifications

• Must be 18 years of age or older and meet legal standards for alcohol service.
• Physically able to lift/move items up to 50 pounds.
• Availability for nights, weekends, and holidays required.

Responsibilities

• Greet guests and take accurate food and beverage orders.
• Maintain clean, organized, and well-stocked stations throughout the shift.
• Upsell menu items and premium beverage options.

Skills

Strong listening and communication skills

Problem-solving

Ability to multitask

Teamwork and collaboration

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

What You'll Expect

As a Server, you’ll create a great guest experience by taking food and drink orders, delivering items promptly, maintaining clean tables, and ensuring guests’ needs are exceeded. You’ll work in a fast-paced environment while delivering exceptional hospitality.

What You'll Do

• Greet guests, take accurate food and beverage orders, and serve items promptly
• Verify guest IDs for alcohol service per NH state regulations
• Maintain clean, organized, and well-stocked stations throughout the shift
• Upsell menu items and premium beverage options
• Answer questions about food and drinks, including ingredients and preparation
• Maintain table appearance, pre-bus, refill drinks, and reset tables
• Follow proper food handling, storage, and alcohol awareness procedures
• Report guest concerns or issues promptly to the Manager on Duty
  
  

What You'll Bring

• Demonstrate strong listening and communication skills
• Demonstrate problem-solving and critical thinking
• Ability to work independently and on a team, maintaining a high level of performance
• Focus on teamwork and collaboration of others
• Strong memory and ability to record orders and monitor supplies
• Follows procedures to prevent intoxication and handle intoxicated guests
• Able to multitask under pressure while maintaining composure
  
  

What We Require

• Must be 18 years of age or older and meet legal and company standards for alcohol service
• Physically able to lift/move items up to 50 pounds and open/close containers
• Must be able to work in a loud, smoky environment with potential exposure to chemicals and temperature extremes
• Nights, weekends, and holiday availability required
• Tip pooling is optional/voluntary for tipped employees