Restaurant GM: Lead Profit, People & Guest Experience

Einstein Bros; East Lansing (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Einstein Bros Bagels in East Lansing is seeking a General Manager to lead all aspects of restaurant performance, including guest experience, operations, and team development. You will own the bakery’s success by delivering strong business outcomes while building high-performing teams.

As part of Bagel Brands, you will align with our mission and values, manage the P&L, implement cost controls, schedule labor, and ensure food safety and cleanliness.

Qualifications

• Must be at least 18 years of age.
• High school diploma required; college degree preferred.
• 3+ years of customer service experience, with at least 1 year of management experience.
• Experience managing restaurant operations, including financials, labor, and inventory.
• Strong understanding of P&L management and cost control.
• Demonstrated ability to lead, coach, and develop team members.
• Strong organizational, time management, and problem-solving skills.
• Ability to work varied hours, including early mornings, evenings, weekends, and holidays as needed.
• Valid driver’s license and reliable transportation.

Responsibilities

• Own overall restaurant performance across sales, people, operations, and controllable profit.
• Manage the restaurant P&L, including revenue, labor, food cost, and controllable expenses, leveraging available reporting tools.
• Develop and execute plans to achieve sales goals, manage costs, and drive profitability.
• Monitor performance trends and take proactive action to address gaps and improve results.
• Ensure accurate financial reporting, cash handling, and compliance with company standards.
• Build and manage labor schedules to balance business needs and team experience.
• Oversee inventory management, ordering, and product usage to minimize waste and control costs.
• Maintain accountability for controllable expenses and drive efficiency across all areas of the business.
• Lead by example by working in all areas of the restaurant and supporting the team during peak periods.
• Sustain all 5S and Brand Standards to maximize efficiency and deliver a consistent guest experience.

Skills

Customer service experience

Management experience

P&L management

Cost control

Leadership

Education

High school diploma

College degree preferred

Job description

Einstein Bros Bagels in East Lansing is seeking a General Manager to lead all aspects of restaurant performance, including guest experience, operations, and team development. You will own the bakery’s success by delivering strong business outcomes while building high-performing teams.

As part of Bagel Brands, you will align with our mission and values, manage the P&L, implement cost controls, schedule labor, and ensure food safety and cleanliness.