Restaurant General Manager - Silver Reef

Ellis Island Casino; Saint George (UT); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Basic Life Insurance (included with a

Vision

Short-term Disability

Combo plan covering accidents, hospi

Paid time off

Bonus pay

Eligibility to participate in a 401(k)

Job summary

Ellis Island Casino, Hotel & Brewery in Saint George, UT is seeking a Restaurant General Manager to lead Silver Reef Brewing Craft & Kitchen, overseeing daily operations and coordinating front-of-house and back-of-house teams.

The role requires hands-on leadership, a passion for craft beer and culinary excellence, and the ability to manage budgeting, staff development, and guest service in a fast-paced environment.

Qualifications

• Must be at least 21 years of age.
• 5+ years of experience in restaurant management, preferably in brewery/craft kitchen.
• Recent leadership experience is required.
• Strong understanding of budgeting, cost control, and customer service.

Responsibilities

• Oversee day-to-day operations of the restaurant and kitchen areas.
• Mentor, lead, and coach front-of-house and back-of-house teams.
• Conduct training and performance evaluations for staff.
• Ensure guests receive exceptional service and hospitality.
• Monitor budgeting, forecasting, and cost control.
• Collaborate with marketing and brewery teams for events and pairings.

Skills

Restaurant management

Leadership

Craft beer knowledge

Customer service

Budgeting

Staff coaching

Communication

Problem solving

Flexibility

Tools

POS systems

Scheduling software

Inventory management tools

Job description

Restaurant General Manager (Silver Reef Brewing Craft & Kitchen)

Category: Food and Beverage

Status: Exempt

Job Description

We are seeking a dynamic and experienced Restaurant General Manager to lead the daily operations at Silver Reef Brewing Craft & Kitchen. This individual will ensure seamless coordination between front-of-house and back-of-house teams, deliver exceptional guest experiences, and uphold high standards of service and quality. The ideal candidate is a hands-on, collaborative leader with a passion for craft beer and culinary excellence, capable of driving team performance and operational success in a fast-paced, high-energy environment.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Bonus pay
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

Location

In-person in St. George, UT. Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Oversee the day-to-day operations of the restaurant, ensuring that all service and kitchen areas are running efficiently and smoothly.
• Manage, mentor, and inspire front-of-house and back-of-house team members.
• Conduct regular training, coaching, and performance evaluations for all team members.
• Ensure that all guests receive exceptional service by maintaining high standards of hospitality.
• Address any guest concerns or complaints promptly and professionally to ensure satisfaction and guest retention.
• Monitor financial performance including budgeting, forecasting, and cost control.
• Analyze sales and labor data to optimize operational efficiency and profitability.
• Oversee inventory management, including ordering supplies, tracking stock levels, and managing waste to maintain profitability and minimize costs.
• Ensure adherence to all local health and safety regulations, food safety standards, and cleanliness procedures.
• Work closely with brewery team members to coordinate new releases, seasonal menus, and pairings that align with our brand and guest preferences.
• Lead the planning and execution of special events, tastings, and promotions.
• Collaborate with the marketing team to drive brand awareness and customer engagement.
• Foster relationships with local vendors, partners, and the community.
• Ensure the brewery and craft kitchen remain a key destination for both local and visiting guests.

Skills / Experience

• Must be at least 21 years of age or older.
• At least 5 years of experience in restaurant management role, preferably within a brewery, craft kitchen, or similar environment.
• Recent leadership experience is required.
• Must have a strong understanding and appreciation of craft beer and brewing processes.
• Ability to educate team members and customers on beer styles, pairings, and brewing methods.
• Proven track record of managing restaurant operations, financials, and team member performance.
• Proven ability to lead, inspire, and develop a diverse team.
• Passion for delivering exceptional customer service and ensuring guests have a memorable experience.
• Strong understanding of budgeting, profit and loss management, and cost control practices.
• Familiarity with POS systems, scheduling software, and inventory management tools.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong decision-making, conflict resolution, and problem-solving skills.
• Must have the flexibility to work evenings, weekends, and holidays as necessary.
• Must be able to obtain and maintain a valid Utah Food Handlers Permit.
• Must be able to obtain and maintain a valid Utah DABS Card.
• The ability to submit to a background check and drug test is required.

Physical Requirements

• Must be able to stand and walk swiftly for extended periods of time.
• Must be able to kneel and bend to obtain items near or on the floor.
• Ability to work outdoors less than 25% of the time.
• Hearing, vision, speech, and literacy skills are critical to this position.
• Ability to work in environments that are smoky, noisy, hot, cold, or humid.
• Must have the ability to carry service trays overhead and lift up to 50 lbs. with or without assistance.

This job description is not an exhaustive list of all the functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service - Personalized, warm, and consistently exceptional customer service.
• Value - Committed to deliver quality products for great prices.
• Growth - Promote personal development and growth for all team members.
• Family - Create a family-like environment by staying close to our guests and our team members.
• Passion - Work with passion and enthusiasm every day.

Position Requirements

About the Organization Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients.

Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas.

Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players.

KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

About the Organization

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.