Guest Room Attendant

Ellis Island Casino; Las Vegas (NV); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Vision

Short-term Disability

401(k) eligibility

Job summary

Ellis Island Casino in Las Vegas, NV is seeking a Guest Room Attendant to keep guest rooms and public areas clean, comfortable, and well-stocked. You will restock amenities, respond to guest requests, and maintain high standards of cleanliness.

The ideal candidate will have housekeeping or custodial experience, a strong eye for detail, and the ability to work independently. This is a non-exempt, on-site role supporting our hotel operations.

Qualifications

• Experience in housekeeping or custodial services is preferred.
• Strong attention to detail and a commitment to cleanliness.
• Ability to work independently and manage time effectively.

Responsibilities

• Clean and sanitize guest rooms, including beds, bathrooms, and surfaces.
• Restock amenities and replenish supplies for guest rooms and public areas.
• Empty wastebaskets and replace liners; maintain hallway and public area cleanliness.
• Assist guests with requests and provide friendly, courteous service.
• Report maintenance issues to management and ensure safety compliance.

Skills

Housekeeping experience

Attention to detail

Independent worker

Guest service

21+

Job description

Job Description

The Guest Room Attendant plays a vital role in maintaining the comfort and satisfaction of our guests by ensuring all guest rooms and public areas are spotless, welcoming, and fully stocked. This role involves performing a variety of cleaning tasks, restocking amenities, and attending to guest requests with attention to detail and efficiency. The ideal candidate will take pride in providing a clean and pleasant environment for guests, contributing to their positive experience.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Free on-site parking
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

• Medical
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Free on-site parking
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

• Category: Koval Lane Hotel
• Status: Non-Exempt
• Reports To: Hotel Management

In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Clean and sanitize guest rooms, including changing linens, making beds, dusting surfaces, vacuuming, and mopping floors.
• Restock and replace bathroom amenities, including towels, toiletries, toilet paper, and tissues. Clean all bathroom fixtures, mirrors, and floors.
• Empty wastebaskets in guest rooms and public areas; replace liners as needed.
• Replenish room supplies like toiletries, glasses, stationery, and additional amenities.
• Ensure all room items, including furniture, fixtures, and electronics, are in working order; report any maintenance issues to management.
• Collect any guest belongings left behind and promptly turn them into Lost & Found.
• Maintain cleanliness in hallways, elevators, stairwells, and other common areas as assigned.
• Provide friendly and courteous service to guests, assisting with their needs and answering questions.
• Follow all health and safety regulations to ensure a safe environment for guests and team members.
• Keep open lines of communication with supervisors and other staff, reporting any issues or additional guest requests.

Skills / Experience

• Prior experience in housekeeping or custodial services preferred.
• Strong attention to detail and a commitment to cleanliness.
• Ability to work independently and manage time effectively.
• Positive attitude with a commitment to excellent guest service.
• Must be 21 years old or older.

Physical Requirements

• Physical ability to lift and carry up to 50 lbs.
• Ability to stand, walk, bend, and lift for long periods.
• Capability to perform physical tasks such as carrying supplies and moving furniture.

This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service - Personalized, warm, and consistently exceptional customer service.
• Value - Committed to deliver quality products for great prices.
• Growth - Promote personal development and growth for all team members.
• Family - Create a family-like environment by staying close to our guests and our team members.
• Passion - Work with passion and enthusiasm every day.

Position Requirements

About the Organization Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients.

Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas.

Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players.

KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.