RESTAURANT GENERAL MANAGER RED LOTUS

PENN Entertainment, Inc.; Aurora (IL); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino-Aurora, Inc. is seeking a Restaurant General Manager for the Red Lotus concept. You will oversee all aspects of operations, ensure guest experiences meet high standards, and drive financial performance in a fast-paced casino setting.

Lead front-of-house and kitchen teams, recruit and train staff, manage food costs, and build relationships with guests to grow loyalty while maintaining regulatory compliance and brand authenticity.

Qualifications

• Must be at least 21 years old and hold a Bachelor's degree or equivalent.
• 5+ years of progressive leadership in high-volume, upscale or celebrity-driven restaurants.
• Proven track record managing large teams and delivering guest experiences.

Responsibilities

• Oversee daily restaurant operations and ensure high-quality standards.
• Maintain authenticity and consistency in Asian cuisine offerings.
• Ensure cleanliness, hygiene and food safety compliance.
• Recruit, train and supervise front-of-house and kitchen staff.
• Schedule shifts and manage labor costs effectively.
• Foster a positive, respectful team environment and handle complaints.
• Analyze sales reports and drive profitability improvements.

Skills

Leadership

Guest service

Staff development

Communication

Budgeting

P&L awareness

Scheduling

Problem solving

Education

Bachelor's degree

5+ years leadership

Tools

Microsoft Office

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Benefits

• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Overview

Responsibilities

The Red Lotus Restaurant General Manager oversees all aspects of restaurant operations, ensuring exceptional guest experiences, efficient service, and strong financial performance. This role requires dynamic leadership, a strong understanding of Asian cuisine concepts, and the ability to effectively manage staff, inventory, and customer satisfaction while maintaining high standards of quality and authenticity.

• Oversee daily restaurant operations, ensuring smooth service and high-quality standards
• Maintain authenticity and consistency in Asian cuisine offerings (e.g., Chinese, Japanese, Vietnemese, Thai, etc.)
• Ensure cleanliness, hygiene, and compliance with food safety regulations
• Recruit, train, and supervise front‑of‑house and kitchen staff
• Schedule shifts and manage labor costs effectively
• Foster a positive, culturally respectful team environment
• Ensure excellent guest service and handle customer complaints professionally
• Monitor service quality and continuously improve guest satisfaction
• Build relationships with regular customers
• Manage budgets, food costs, and inventory
• Analyze sales reports and implement strategies to improve profitability
• Control waste and optimize purchasing
• Develop promotions and special menus (e.g., seasonal or regional Asian dishes)
• Collaborate with marketing teams to attract new customers
• Maintain strong online presence and reviews
• Ensure adherence to local health, safety, and licensing regulations
• Maintain proper food handling and sanitation standards

SUPERVISORY RESPONSIBILITIES

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Requirements

• Must be at least 21 years of age.
• Bachelor's degree (B. A.) from four‑year college or university; or 5+ years of progressive leadership experience in high-volume, upscale, or celebrity-driven restaurants.
• Proven track record in managing large teams and delivering exceptional guest experiences.
• Strong financial acumen with experience managing P&L, budgeting, and forecasting.
• Excellent interpersonal, communication, and problem‑solving skills.
• Ability to thrive in a fast‑paced, high‑profile environment with discretion and professionalism.
• Must be proficient in Microsoft applications (Excel, Access, Word, Outlook, and Power Point).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.