Restaurant General Manager

P.F. Chang's China Bistro, Inc.; Lexington (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

401(K)

Paid time off

Monthly and quarterly bonuses

Referral bonuses

Employee discounts

Job summary

P.F. Chang's is seeking an Operating Partner to lead the restaurant team, deliver outstanding guest experiences, and drive sales growth with strong leadership and local market knowledge.

You will mentor managers, manage operations to meet KPIs and EBITDA targets, and uphold the brand's hospitality standards while coordinating with chefs and service teams. This is a full-time salaried role requiring progressive restaurant management experience.

Qualifications

• Progressive restaurant/hospitality management experience.
• Recent GM experience preferred for external hires.
• Strong focus on guest satisfaction and financial results.

Responsibilities

• Lead operations to deliver exceptional guest experiences and drive sales growth.
• Coach and develop management teams to achieve KPIs and EBITDA targets.
• Maintain brand standards, oversee inventory, costs, and POS/corporate systems.
• Coordinate local marketing initiatives and community engagement.

Skills

Guest service mindset

Sales growth

Leadership & coaching

P&L / financial controls

Inventory management

Education

Hospitality or Business degree

Tools

POS systems

Corporate software

Third-party delivery platforms

Inventory systems

Reservation systems

Job description

P.F. Chang's Pay Range (based on experience): $85,000.00 - $105,000.00 / year

Benefits We Offer

• Medical, dental, vision, 401(K), and paid time off.
• Monthly and quarterly bonuses based on performance.
• Paid management training program to enhance skills and advance career - we promote from within.
• Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).
• Access exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Hiring immediately for full-time salaried Operating Partner or General Manager

Job Summary

Are you passionate about delivering exceptional guest experiences and driving sales growth? Do you thrive in a fast-paced environment where innovation and teamwork are valued? We are seeking a dynamic and results-oriented Operating Partner to lead our team towards excellence in hospitality. As the Operating Partner, you will play a key role in fostering a culture of integrity, innovation, and exceptional service within our restaurant. With your keen understanding of the local market and strong leadership skills, you will drive sales growth through innovative strategies while maintaining the highest standards of quality and service.

Job Responsibilities

• Guest-centric Focus: Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations, driven by innate "Hospitality DNA." Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities.
• Results-Oriented: Drive incremental sales through exceptional service and coaching team members on upselling techniques Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends.
• Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth.
• Restaurant-Centric Focus: Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness.
• Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction.
• Leadership and Management Skills: Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews.
• Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success.

Job Requirements

• Requires progressive restaurant/hospitality management experience.
• For external hires, recent prior experience as a General Manager is required.
• Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations.
• Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
• Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise.
• Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth.
• Understanding of managing inventory, cost of goods, financial control (P&L) General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems

Preferences

• Experience in casual or upscale dining
• Hospitality or Business degree
• Culinary and kitchen acumen - experience managing / running culinary / kitchen operations

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!