Restaurant General Manager: Lead Ops, Service & Profit

Summerwood Corporation; Ellicott City (MD); Vor Ort; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

Summerwood Corporation in Ellicott City, MD, seeks an experienced Restaurant General Manager (RGM) to lead daily operations at a flagship location. You will supervise associate general managers, shift managers, and hourly crew while upholding company standards for service, food quality, and safety.

This role emphasizes financial discipline, staff development, and a customer‑driven culture; you will set and monitor the annual operating plan, analyze sales and labor metrics, and mentor a

Qualifikationen

• High school diploma or GED.
• Supervisory experience in either a food service or retail environment.
• Demonstrates ability to maintain financial controls and coach and train hourly employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Aufgaben

• Provide leadership and supervision of restaurant operations to meet annual goals.
• Drive customer service excellence and ensure adherence to quality standards.
• Maintain company standards in product, service, and facility specifications.
• Oversee food handling procedures and operational processes.
• Exercise financial control to meet restaurant margin targets.
• Develop, train, and motivate restaurant staff and shift managers.

Kenntnisse

Customer service

Team leadership

Financial controls

Employee satisfaction

Ausbildung

High school diploma or GED

Jobbeschreibung

Summerwood Corporation in Ellicott City, MD, seeks an experienced Restaurant General Manager (RGM) to lead daily operations at a flagship location. You will supervise associate general managers, shift managers, and hourly crew while upholding company standards for service, food quality, and safety.

This role emphasizes financial discipline, staff development, and a customer‑driven culture; you will set and monitor the annual operating plan, analyze sales and labor metrics, and mentor a