Restaurant General Manager: Lead Guest Experience & Growth

Dunkin' | Askar Management; West Palm Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Ontario Trillium Foundation in West Palm Beach seeks a Restaurant Manager to provide strong leadership and operational excellence in delivering exceptional guest experiences. The role involves managing staff, executing training, conducting performance reviews, and ensuring compliance with brand standards and safety regulations. Candidates should have previous leadership experience in a related field and possess strong financial management skills. A college degree is preferred.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead team meetings and deliver training to team members.
• Ensure adherence to brand standards and implement guest feedback.
• Manage cash and ensure safety compliance.

Skills

Leadership

Team management

Customer service

Financial management

Education

College Degree preferred

Job description

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred