Restaurant General Manager - Hotel Daphne

Houston Hospitality Alliance; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Free room nights

Discounted rates for friends & family

Free parking

Generous PTO

Headspace wellbeing benefits

Retail discounts

Job summary

Hypsi & Bar Daphne, located in Houston Heights, seeks a Restaurant General Manager to lead the day-to-day operations of the restaurant and Bar Daphne. You will collaborate with the hotel operations team, reporting to the Executive Chef, and oversee service quality, staff development, and events.

As a visible leader, you will drive guest satisfaction, manage payroll and budgets, and uphold Hyatt/Bunkhouse standards while coordinating with various departments to enhance the dining experience.

Qualifications

• Leadership experience in upscale restaurant settings.
• Strong knowledge of food, beverage and service standards.
• Experience executing private and small events.
• Experience in menu engineering and cost evaluation.
• Experience with POS programming and maintenance.
• Payroll and tip handling experience.
• Ability to navigate all food and beverage areas and perform essential functions.
• Proficiency with moderately complex computer systems.
• Culinary and service standards awareness including safety certifications.

Responsibilities

• Lead F&B management and hourly team on-site to deliver exceptional service and food quality.
• Develop high standards of service, presentation and cleanliness.
• Recruit, train, coach and evaluate staff performance and salary reviews.
• Oversee payroll, forecasting, inventory and budget for F&B operations.
• Coordinate F&B operations with other hotel departments for guest satisfaction.
• Maintain Hyatt/Bunkhouse service standards and DoH and corporate guidelines.
• Ensure compliance via daily walk-throughs and issue resolution.

Skills

Leadership

Food & beverage knowledge

Event execution

Menu engineering

POS programming

Payroll & tipping

Conflict resolution

Computer systems

Food safety certification

Job description

Summary

HYPSI & BAR DAPHNE seeks a passionate Restaurant General Manager to join the team. In this role, you will be collaborating closely with the broader Hotel Daphne operations team, reporting to the Executive Chef, while overseeing the day-to-day operation and the execution of special events. You will be part of a team that takes pride in celebrating creativity and delivering exceptional guest experiences.

The Opportunity

HYPSI & BAR DAPHNE seeks a passionate Restaurant General Manager to join the team. In this role, you will be collaborating closely with the broader Hotel Daphne operations team, reporting to the Executive Chef, while overseeing the day-to-day operation and the execution of special events. You will be part of a team that takes pride in celebrating creativity and delivering exceptional guest experiences.

Who We Are

Hypsi and Bar Daphne, the signature offerings at the new Hotel Daphne, is located in the heart of Houston Heights. We're building a passionate, hospitality-driven team to bring it to life.

Italian-inspired with a Houston spirit, Hypsi served breakfast, lunch, and dinner. The menu spotlights a robust pasta program and elegant yet approachable entrées. A signature roaming mozzarella cart will serve hand-pulled cheeses with curated add-ons like pickled vegetables, aged vinegars, and cold-pressed olive oil. Bar Daphne is a cocktail bar open nightly that pulls inspiration from the art collection hanging on our walls with creative cocktails with beautiful garnishes, as well as finger food.

We're Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match


• Free room nights, Discounted and Friends & Family Room Rates


• Free parking


• Generous Paid Time Off


• Work-life benefits including wellbeing initiatives such as a complimentary Headspace


• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

The Role

The Restaurant General Manager is responsible for...

This individual will lead the F&B management and hourly team on-site, ensuring we are not only providing exceptional service, excellent food and beverage quality, and a collaborative work environment for all.

The Restaurant GM is a highly visible role that reports to the Executive Chef and Hotel General Manager with support from our Bunkhouse corporate F&B leadership team. The person in this position must have excellent communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. Food & Beverage leaders must develop and maintain the company's culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners.

Key Responsibilities

• Responsible for short and long-term planning and the management of the Food and Beverage operations in the front and back of the house


• Develop high standards of service, presentation and cleanliness standards


• Lead and assist in the recruitment and selection of your staff for bartenders, barbacks, servers, hosts, etc.


• Direct and oversee development of employees


• Hire, train, empower, coach and counsel, performance, and salary reviews


• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations


• Coordinate food and beverage operations for your restaurant and other hotel departments to ensure efficient guest service


• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality


• Implement procedures to increase guest and associate satisfaction


• Exercise quality control for both food and beverage


• Maintaining Bunkhouse/Hyatt standards of service and ensure their implementation


• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards


• Maintain communications with Corporate Staff


• Coach and counsel employees to reflect Bunkhouse and Hyatt service standards and procedures


• Train and lead the monthly inventory process, ensuring existing partnership with finance department is elevated

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Experience Required

• Leadership in an upscale Restaurant experience preferred, seeking 5+ years of managing and leading a team


• Strong knowledge of food, beverage, and service standards


• Private and small event execution


• Experience in menu engineering and cost evaluation


• Experience in POS programming and maintenance


• Payroll and tip handling experience


• Must be able to navigate all food and beverage areas and consistently perform essential job functions.


• Proficiency in using moderately complex computer systems is necessary.


• Ability to assess product quality through smell, taste, and appearance is essential


• Serve safe or similar food safety certification

Experience Preferred

• Boutique and or Luxury Hotel restaurant experience a plus but not required


• Dining & Beverage programming experience such as holiday planning, dj booking, marketing support


• Toast POS proficiency


• Evention and UKG or similar payroll system use


• Wine certificate such as WSET or similar

\"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\"