Overview
The Restaurant General Manager is responsible for coordinating, supervising, and directing all aspects of the F&B outlet operation, while maintaining profitable F&B outlets and high-quality products and service levels. They are expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all required meetings and trainings.
- Maintain regular attendance in compliance with TableOne Hospitality standards, which will vary according to the needs of the business.
- Maintain high standards of personal appearance and grooming.
- Comply with Forbes standards and regulations to encourage elevated and luxurious restaurant operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
- Maintain confidentiality of information.
- Collaborate with all partners to plan and execute initiatives benefiting the success of the restaurant, including but not limited to: culinary, marketing, sales, human resources, accounting, and property partners.
- Perform other duties as requested by management.
Qualifications
- 4-5 years of experience in a similar or equivalent role.
- Ability to understand and evaluate complex information and data from various sources to meet objectives.
- Maintain a warm and friendly demeanor at all times.
- Understanding of State, Federal, and Local employment laws.
- Knowledge of F&B preparation techniques, health department regulations, liquor laws, and regulations.
- Long hours sometimes required.
- Ability to exert up to 50 pounds of force occasionally, and 20 pounds frequently or constantly to lift, carry, push, or pull objects.