Restaurant General Manager - Caroline's Oyster Bar

White Lodging Services, Inc.; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance (Day 1)

Dental insurance (Day 1)

Vision insurance (Day 1)

Parental leave

Paid vacation/PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Tuition reimbursement

Hotel room discounts

Job summary

White Lodging Services, Inc. is hiring a Restaurant General Manager to lead food and beverage operations at one of our premium hotel restaurants.

This senior leadership role requires building exceptional teams, delivering outstanding guest experiences, and owning the full financial performance of the restaurant. You will recruit and develop managers, drive profitability, and partner with the Executive Chef to maintain a top-tier wine and beverage program while upholding service standards across

Qualifications

• Proven experience as a Restaurant General Manager or senior restaurant leader in a high-volume hotel/restaurant setting.
• Demonstrated ability to own restaurant P&L, manage labor and food costs, and drive profitability.

Responsibilities

• Lead all aspects of hotel restaurant operations and deliver a seamless dining experience.
• Recruit, direct, and develop a team of restaurant managers and front-of-house staff.
• Drive operational performance through systems, processes, and service standards.
• Own the restaurant's financial performance including budgets, forecasting, and revenue initiatives.
• Collaborate with Executive Chef and beverage team to ensure menu quality and beverage program.
• Enhance guest satisfaction and protect the hotel restaurant brand reputation.

Skills

Restaurant leadership

P&L management

Team development

F&B operations

Data-driven decision making

Communication

Education

Hospitality degree

Tools

Forecasting tools

POS systems

Job description

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country’s most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

We are hiring a Restaurant General Manager to lead food and beverage operations at one of our premium hotel restaurants. This is a senior restaurant leadership role for an experienced hospitality professional who is equal parts operator, people developer, and business driver — someone who builds exceptional teams, delivers outstanding guest experiences, and owns the full financial performance of a high-volume hotel restaurant. If you’re a Restaurant General Manager, Food and Beverage Director, Assistant General Manager ready to step up, or a senior dining room manager looking for restaurant GM jobs with a growth-oriented hospitality company, White Lodging offers the portfolio, the culture, and the career path to match your ambition. With multiple hotel properties in each market, your next opportunity is always within reach.

Responsibilities

What You’ll Do

• Lead all aspects of hotel restaurant operations — delivering a seamless, elevated dining experience across multiple meal periods in a high-volume premium hotel food and beverage environment
• Recruit, direct, and develop a team of restaurant managers and front-of-house associates — fostering a culture of excellence, accountability, internal promotion, and long-term professional growth
• Drive restaurant operational performance through consistent execution of systems, processes, service standards, and White Lodging operational protocols across every shift and every meal period
• Own the full financial performance of the restaurant — managing P&L, budgets, labor cost, food cost, forecasting, and strategic revenue initiatives to consistently achieve and exceed profitability goals
• Partner closely with the Executive Chef and beverage team to ensure menu quality, kitchen and dining room operational flow, and a strong wine and beverage program culture throughout the restaurant
• Champion guest satisfaction and hotel restaurant brand reputation — ensuring service excellence at every touchpoint and resolving all guest concerns with urgency and professionalism
• Collaborate cross-functionally with hotel corporate leadership, marketing, and events teams to align on promotions, activations, and hotel restaurant business development goals

What You’ll Bring

• Proven experience as a Restaurant General Manager, Food and Beverage Director, or senior restaurant leader managing multiple managers across diverse front-of-house and back-of-house teams in a high-volume hotel or upscale restaurant environment — strongly preferred
• Demonstrated ability to own restaurant P&L, manage labor and food costs, and drive profitability in a full-service hotel dining or upscale restaurant setting
• Strong background in upscale dining operations with deep knowledge of wine, food and beverage pairings, and beverage program management — Sommelier certification a plus but not required
• Experience managing multiple meal periods across a full-service hotel restaurant — prior oversight of In-Room Dining or banquet food and beverage operations a significant advantage
• Process-driven operational leadership approach with exceptional organizational and execution skills — you build systems that work and hold your team accountable to them
• Demonstrated success developing restaurant managers and associates, driving positive team culture, and building the internal promotion pipeline that defines a healthy restaurant operation
• Entrepreneurial mindset with a genuine focus on continuous improvement, long-term restaurant growth strategy, and elevating the guest experience at every opportunity
• Strong communication, business acumen, and creative problem-solving abilities — you lead with data, act with urgency, and communicate with clarity at every level of the organization

Other information

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels and restaurants in each market = more opportunities