Restaurant General Manager

Dairy Queen; Van Buren (AR); On-site; USD 50,000; Full time

Job summary

An established industry player is seeking a passionate and energetic management professional to lead their team in delivering exceptional service. This role involves overseeing restaurant operations, ensuring customer satisfaction, and fostering a positive work environment. With a focus on professional development, this opportunity allows you to grow your career while making a significant impact on the fan experience. If you thrive in a fast-paced environment and enjoy motivating others, this is the perfect position for you. Join a team that values excellence and fun in the workplace!

Qualifications

• 3-5 years of restaurant management experience required.
• Strong hospitality and customer service skills are essential.
• Must be detail-oriented and able to manage multiple tasks.

Responsibilities

• Manage dining room and kitchen functions to ensure excellent service.
• Hire, train, and develop team members for optimal performance.
• Create a positive and safe environment for both fans and staff.

Skills

Hospitality Skills

Customer Service Skills

Management Skills

Problem Solving

Organizational Skills

Education

High School Diploma or Equivalent

Tools

ServSafe Certification

Job description

Job Location: Van Buren - Van Buren, AR

Position Type: Full Time

Salary Range: $50,000.00 Salary/year

We strive to create positive memories for all our fans, so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking to take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Job Functions:

1. Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
2. Enthusiastically greet and welcome fans to the Dairy Queen brand.
3. Strive to exceed fan expectations and deliver fan first service through timely and quality service.
4. Develop the restaurant’s business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit.
5. Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls.
6. Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team.
7. Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
8. Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices.
9. Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
10. Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
11. Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
12. Attract new fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities.
13. At all times exhibit a genuine passion for excellence.
14. Perform other duties as assigned by management.

Qualifications:

1. Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.
2. High School diploma or equivalent.
3. Strong hospitality and customer service skills.
4. Proven track record of effectively managing COGS and labor.
5. Strong knowledge and application of safe food handling practices.
6. Must be ServSafe certifiable.
7. Excellent track record of coaching and developing employees.
8. Work well under pressure packed situations while maintaining a great attitude.
9. Comfortable standing for entire shift and able to lift 50 pounds.
10. Ability to work in and out of different temperature ranges.
11. Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
12. Exhibit good manners, proper personal hygiene, and promptness.
13. Have fun and maintain a positive attitude at all times!