Restaurant General Manager

Rackson Restaurants; Princeton (NJ); On-site; USD 48,000 - 65,000; Full time

Job summary

Rackson Restaurants is seeking a Restaurant General Manager to lead operations in Princeton, NJ. Responsible for staff management, customer service, and financial performance, the ideal candidate will enhance guest experiences and drive profitability. Join a values-driven culture with competitive salaries and growth opportunities.

Benefits

Competitive salary and bonus program

401(k) with company match

Medical, dental, and vision insurance

Ongoing career and leadership development opportunities

Scholarship opportunities

Qualifications

• Restaurant management experience preferred.
• Ability to work varied shifts including weekends and holidays.
• Experience in handling P&L statements.

Responsibilities

• Oversee all restaurant operations including staff management.
• Ensure compliance with brand standards and improve customer satisfaction.
• Analyze operational and financial performance for growth.

Skills

Leadership

Communication

Operational Efficiency

Customer Service

Financial Management

Education

High school diploma or equivalent

Job description

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Job Title: Restaurant General Manager

Salary Range: $48,000 - $65,000 per year

Location: Princeton, NJ

Reports to: Area Coach

The Restaurant General Manager (RGM) is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operations of the store. They ensure all employees provide exceptional service, prepare and package food with care, and engage with guests, co-workers, and managers respectfully and proactively. The RGM works hands-on as needed, partners with the above-store team to execute the business plan, and leads by example to develop talent within the team. Importantly, the GM works to optimize operational efficiency and profitability, and enhance the guest experience while driving business growth.

Essential functions include, but are not limited to:

• Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws.
• Manages staffing levels, recruits talent, and develops internal candidates for management positions.
• Treats employees with respect, recognizes contributions, and holds them accountable for delivering excellent service and food quality.
• Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements.
• Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth.
• Ensures all cash handling procedures are followed within the store.
• Considers the cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals.
• Demonstrates self-awareness, motivates others, and fosters a supportive environment for team members.
• Plans and executes shift operations efficiently, emphasizing cost control and teamwork.
• Leads with empathy and fairness, identifying and developing talent for future roles.
• Coordinates restaurant operations, including staffing, inventory management, and administrative duties.
• Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly.
• Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery.
• Ensures adherence to brand standards for service, food quality, and safety.
• Motivates and trains team members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and team members.
• Other duties as assigned.

What will make you successful:

• Must be at least 18 years of age.
• High school diploma or equivalent; restaurant management experience preferred.
• Proficiency in English; Spanish helpful. Basic reading, writing, math, and computer/POS skills required.
• Previous experience as an Assistant Manager / General Manager with P&L experience.
• Strong leadership skills, including leading by example and remaining calm in challenging situations.
• Ability to handle confidential information discreetly.
• Willingness to learn all areas of restaurant operations and work multiple stations.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Technical proficiency in food preparation, production, and delivery, with detailed knowledge of food safety procedures.
• Positive attitude and genuine desire to serve others.
• Respectful and caring treatment of others.
• Strong verbal communication skills in English and/or Spanish.
• Self-motivated and action-oriented.
• Attitude open to learning.
• Accountability for mistakes and ability to rectify issues.
• Dependable with reliable transportation and availability for varied shifts including weekends, evenings, and holidays.
• Ability to work a minimum of 50 hours per week.
• Physical requirements include lifting up to 50 pounds, standing long periods, and exposure to varying temperatures.

What you can expect from us:

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Ongoing career and leadership development opportunities.
• Scholarship opportunities.
• People-first culture with authentic, values-based leadership.

About the company:

Rackson is recognized as a top QSR operator in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our culture. Join our all-star team!