Restaurant General Manager

Burger King; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Job summary

Burger King in Willow Street, PA is seeking a Restaurant General Manager (RGM) to lead daily operations and drive profitability. You will manage a team, oversee scheduling, and ensure exceptional guest experiences through proactive service and clean, efficient operations.

The role requires strong leadership, P&L understanding, and the ability to recruit and develop staff while maintaining brand standards and compliance. Evening, weekend, and holiday availability are expected.

Qualifications

• Strong understanding of P&L drivers and profitability.
• Demonstrated leadership and guest service principles.
• Experience in recruiting, onboarding and coaching staff.
• Proficiency with Microsoft Office and email.

Responsibilities

• Oversee restaurant P&L and drive profitability.
• Lead guest experience with fast, friendly service in a clean facility.
• Direct recruitment, training and development of team members.
• Manage labor scheduling and ensure compliance with policies and laws.

Skills

Leadership

Guest service

People management

P&L management

Scheduling

Education

High school diploma or GED

Two years college preferred

Tools

Microsoft Office

Job description

Now Hiring: Restaurant General Manager (RGM)Location: Willow Street, PAPosition OverviewThe Restaurant General Manager (RGM) is the executive leader of the restaurant, focused on profitability, guest experience, people, and operations. The Restaurant General Manager has overall responsibility for managing the daily operations of a single restaurant. The Restaurant General Manager operates under the direction of the District Manager and directly manages a team consisting of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20–45 employees).Summary of ResponsibilitiesProfitabilityMaintains primary accountability for the restaurant P&L and actively manages toward desired financial outcomes.Reviews key P&L lines to increase restaurant profitability.Drives sales through proactive guest service, people development, and operations management.GuestMotivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.Manages the guest experience through effective operations and timely response to guest issues.Analyzes guest feedback systems to determine root causes and develops action plans to address issues.Identifies and engages with the community to attract prospective guests and execute local marketing initiatives.PeopleLeads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.Onboards new team members by training and guiding them through the certification process.Inspires the restaurant team by effectively managing individual and team recognition programs.Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the team’s capabilities and elevate restaurant performance.OperationsManages restaurant labor through optimal manager staffing and team member scheduling.Ensures compliance with government regulations, employment laws, and company policies.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of the Assistant Manager and Hourly Shift Coordinator as needed.Qualifications and SkillsMust be at least eighteen (18) years of age.Must be proficient with Microsoft Office and email.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous restaurant management experience.Strong understanding of P&L management and drivers of restaurant profitability.Ability to prioritize one's own and others’ work and time to meet deadlines and objectives.Demonstrated leadership skills.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!