Restaurant General Manager

Burger King; East Petersburg (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Job summary

Burger King is seeking a Restaurant General Manager in East Petersburg, PA to lead daily operations, drive profitability, and deliver outstanding guest experiences. You will manage a team, supervise scheduling and staffing, and partner with the District Manager to uphold brand standards while ensuring compliance and strong results.

The role demands hands-on leadership, effective communication, and the ability to work evenings, weekends, and holidays as needed to keep the restaurant performing at

Qualifications

• Must be at least eighteen (18) years old.
• Proficient with Microsoft Office and email.
• High school diploma or GED required; two years of college preferred.

Responsibilities

• Maintains restaurant profitability and manages the daily operations.
• Leads recruitment, training, and development of restaurant staff.
• Ensures customer satisfaction through proactive guest service and clean facilities.
• Manages scheduling and labor to meet business needs and labor laws.
• Drives local marketing and community engagement to attract guests.
• Ensures compliance with government regulations and brand standards.

Skills

Leadership

P&L Management

Guest Service

Scheduling

Team Coaching

Communication

Education

High School Diploma or GED

Two years college preferred

Tools

Microsoft Office

Email

Job description

Now Hiring: Restaurant General Manager (RGM)Location: East Petersburg, PAPosition OverviewThe Restaurant General Manager (RGM) is the executive leader of the restaurant, focused on profitability, guest experience, people, and operations. The Restaurant General Manager has overall responsibility for managing the daily operations of a single restaurant. The Restaurant General Manager operates under the direction of the District Manager and directly manages a team consisting of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20–45 employees).Summary of ResponsibilitiesProfitabilityMaintains primary accountability for the restaurant P&L and actively manages toward desired financial outcomes.Reviews key P&L lines to increase restaurant profitability.Drives sales through proactive guest service, people development, and operations management.GuestMotivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.Manages the guest experience through effective operations and timely response to guest issues.Analyzes guest feedback systems to determine root causes and develops action plans to address issues.Identifies and engages with the community to attract prospective guests and execute local marketing initiatives.PeopleLeads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.Onboards new team members by training and guiding them through the certification process.Inspires the restaurant team by effectively managing individual and team recognition programs.Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the team’s capabilities and elevate restaurant performance.OperationsManages restaurant labor through optimal manager staffing and team member scheduling.Ensures compliance with government regulations, employment laws, and company policies.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of the Assistant Manager and Hourly Shift Coordinator as needed.Qualifications and SkillsMust be at least eighteen (18) years of age.Must be proficient with Microsoft Office and email.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous restaurant management experience.Strong understanding of P&L management and drivers of restaurant profitability.Ability to prioritize one's own and others’ work and time to meet deadlines and objectives.Demonstrated leadership skills.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!