Restaurant General Manager

Taco Bell; Norwood (MA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

4 weeks vacation and PTO

Scholarship programs for continuing ed

Job summary

Taco Bell in Norwood, MA is seeking an experienced Restaurant General Manager to lead a vibrant team, drive sales, and uphold Taco Bell’s standards of quality and service. You will recruit, train, and develop Team Members and Shift Leads, manage budgets, and use P&L insights to maximize profitability while delivering outstanding guest experiences in a fast-paced environment.

Strong leadership, communication, and a commitment to food safety are essential, with a track record of staff growth and

Qualifications

• 5+ years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Adheres to health, safety, and food safety standards.

Responsibilities

• Recruit, onboard, and train Team Members and Shift Leads to build a high-performing team.
• Develop and implement training plans for managers and staff.
• Manage staffing, scheduling, and CHAMPS standards to ensure excellent customer service.
• Analyze financial performance, manage budgets, and maximize profitability without compromising service.
• Maintain compliance with corporate policies and safety standards.

Skills

People management

P&L analysis

Recruitment

Training

Communication

Budget management

Digital tools

Tools

POS systems

MS Office / Google Sheets

Job description

About the Job:

As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic, and incredibly rewarding. Your success will be reflected in the achievements of your team. RGMs work a 50-hour week.

The Day-to-Day:

• Recruit, onboard, and conduct orientations for top Team Members and Shift Leads, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers, and overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion, and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the CHAMPS standards, and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant's financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Is this you?

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions Taco Bell's culture and values, with a focus on Equity, Inclusion, and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus potential
• 4 weeks' vacation and additional Paid Time Off
• Scholarship programs for continuing education
• Career advancement and professional development
• Medical benefits from day 1
• Health and wellness programs
• 401k retirement plan
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Free meals