Restaurant General Manager

Burger King; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading fast-food brand is seeking a Restaurant General Manager in Milwaukee, responsible for driving profitability and ensuring excellent guest service. The ideal candidate will have previous management experience, strong leadership skills, and the ability to motivate a team. This role involves overseeing daily operations, managing P&L, and leading recruitment efforts.

Qualifications

• 1-2 years of previous restaurant management experience required.
• Understanding of guest service principles and ability to prioritize tasks.
• Available for evenings, weekends, and flexible shifts.

Responsibilities

• Accountable for profitability and managing restaurant P&L.
• Motivates team members to exceed guest expectations.
• Leads recruitment, onboarding, and training of team members.

Skills

Leadership

Guest Service

P&L Management

Time Management

Education

High School Diploma or GED

2 years of college preferred

Job description

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20-45 employees).

Summary Of Responsibilities :

PROFITABILITY

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management

GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Manages the guest experience through operations and timely response to Guest issues

Problem solves guest feedback systems to determine root causes and develops action plans to address issues

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance

OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and BKC policies

Ensures that the restaurant upholds operational and brand standards

Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills :

Must be at least eighteen (18) years of age

High School Diploma or GED required, 2 years of college preferred

1-2 years of previous restaurant management experience

Strong understanding of P&L management & drivers of restaurant profitability

Ability to prioritize own and others' work and time to meet deadlines and objectives

Demonstrated leadership skills

Demonstrated understanding of guest service principles

Available to work evenings, weekends, and holidays

Ability to work long and / or irregular shifts as needed, for the proper functioning of the restaurant

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