Restaurant General Manager

Workstream; Milan (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Paid training

Health insurance

Dental insurance

Vision insurance

401k matching

Employee discounts

Referral programs

Bonus pay

Job summary

Dairy Queen in Milan, TN seeks a skilled Restaurant General Manager to lead a motivated team in delivering fan-first service and strong results. The role includes overseeing dining room and kitchen operations, training staff, and executing the owner’s business plan to optimize sales and profitability.

The ideal candidate has 3–5 years of GMs experience in quick service, with proven coaching ability, strong inventory controls, and a commitment to food safety.

Qualifications

• 3-5 years of restaurant management experience with profit and loss responsibility
• High school diploma or equivalent
• Strong hospitality and customer service skills with a proven coaching track record
• Knowledge of COGS and labor management
• ServSafe certifiable with strong knowledge of safe food handling practices

Responsibilities

• Be a proud ambassador of the Dairy Queen brand, maintaining professionalism in every task
• Warmly greet and welcome fans to ensure a fun and loving atmosphere
• Lead dining room and kitchen operations to exceed fan expectations with timely, quality service
• Develop and execute the restaurant’s business plan alongside the owner to optimize sales and profit
• Manage inventory, cash controls, and meet Dairy Queen brand standards
• Hire, train, coach, and develop a highly skilled and enthusiastic management team and crew
• Create a safe, clean, and inviting environment for both fans and team members
• Ensure food safety is the top priority and enforce safe food handling practices
• Implement PRIDE systems and routines to set each shift up for success
• Resolve fan concerns calmly, embracing Dairy Queen’s service recovery standards
• Promote local, regional, and national marketing efforts to attract new fans and grow sales
• Maintain a positive attitude and genuine passion for excellence at all times

Skills

Leadership

Customer service

Coaching

Operations management

Staff training

Education

High school diploma or equivalent

Tools

ServSafe

Job description

Dairy Queen® Urgent Hiring: Immediate Opening for a Highly Skilled, Dynamic Restaurant General Manager

Are you looking for a fun, loving work environment where your leadership can truly shine? Do you want to be part of a team that values enthusiasm and delivering exceptional customer service every day?

Join Dairy Queen®, a beloved quick-service brand with over 75 years of creating delicious memories worldwide. As a highly skilled Restaurant General Manager, you will lead a motivated team to deliver outstanding fan-first service while enjoying excellent benefits and opportunities for professional growth. This role offers paid training, health benefits, and a chance to be part of a passionate, dynamic team.

Key Responsibilities

• Be a proud ambassador of the Dairy Queen brand, maintaining professionalism in every task
• Warmly greet and welcome fans to ensure a fun and loving atmosphere
• Lead dining room and kitchen operations to exceed fan expectations with timely, quality service
• Develop and execute the restaurant’s business plan alongside the owner to optimize sales and profit
• Manage inventory, cash controls, and meet Dairy Queen brand standards
• Hire, train, coach, and develop a highly skilled and enthusiastic management team and crew
• Create a safe, clean, and inviting environment for both fans and team members
• Ensure food safety is the top priority and enforce safe food handling practices
• Implement PRIDE systems and routines to set each shift up for success
• Resolve fan concerns calmly, embracing Dairy Queen’s service recovery standards
• Promote local, regional, and national marketing efforts to attract new fans and grow sales
• Maintain a positive attitude and genuine passion for excellence at all times

Qualifications & Requirements

• 3-5 years of restaurant management experience with profit and loss responsibility; quick service experience preferred
• High school diploma or equivalent
• Strong hospitality and customer service skills with a proven coaching track record
• Knowledge of COGS and labor management, implementing initiatives to reach costs goals
• ServSafe® certifiable with strong knowledge of safe food handling practices
• Ability to work under pressure while maintaining a positive and professional attitude
• Comfortable standing for entire shifts and lifting up to 50 pounds
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting
• Fun-loving, enthusiastic, and committed to creating smiles and stories for fans
• Availability for weekends and overtime as needed

Perks & Benefits

• Paid time off and paid training to support your growth
• Health, dental, and vision insurance for your well-being
• 401k matching to help secure your future
• Employee discounts and referral programs to reward your dedication
• Bonus pay opportunities to recognize your hard work

Location: Store #72961 - Milan, TN

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant