General Manager

Workstream; Fountain Hills (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Dairy Queen is seeking a results-driven Restaurant Manager to lead dining room and kitchen operations in Fountain Hills, AZ.

You will coach the store team, manage P&L, and ensure fan-first service while upholding food safety and brand standards.

Qualifications

• Minimum 3-5 years of restaurant management experience with responsibility for restaurant profit and loss.
• Strong hospitality and customer service skills.
• Proven ability to coach and develop employees.
• Experience managing COGS and labor effectively.
• Knowledge and application of safe food handling practices.
• ServSafe certification is required.
• Able to work under pressure while maintaining a positive attitude.
• Willingness to stand for long periods and lift up to 50 pounds.

Responsibilities

• Be an ambassador of the Dairy Queen brand and maintain professional performance.
• Greet fans enthusiastically and ensure fan-first service.
• Strive to exceed fan expectations with timely, quality service.
• Develop the restaurant’s business plan with the owner and manage P&L to optimize sales and profits.
• Meet brand standards for inventory and cash controls.
• Hire, train, coach and develop the store management team and hourly crew.
• Create a safe, clean, and inviting environment for fans and team members.
• Ensure food safety is a top training priority and enforce safe handling practices.
• Incorporate PRIDE systems into daily operations and prepare shifts for success.
• Resolve fan concerns and apply service recovery standards.
• Collaborate with management and staff as a cooperative team.
• Attract fans and increase sales through local, regional, and national promotions and advertising.

Education

High School diploma or equivalent

Job description

We strive to create positive memories for all our fans so we are looking for positive, energetic employees

who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service.

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while

motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things

right, be accountable, have ownership in what they do, and be able to create smiles and stories for our

fans. If you are a management professional who is looking take on a fun and rewarding new challenge,

join our team! Our commitment to your continued professional development makes this a great

opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the

right place!

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Develop the restaurant’s business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent
• Strong hospitality and customer service skills
• Proven track record of effectively managing COGS and labor
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Excellent track record of coaching and developing employees
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Ability to work in and out of different temperature ranges.
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant