Assistant General Manager - Dairy Queen

Dairy Queen; Dubuque (IA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Discounted meals during shifts

Complimentary birthday cake

Paid Time Off (PTO)

Health insurance options

401(k) retirement plan with company match

Employee Assistance Program (EAP)

Employer-paid short-term disability insurance

Ongoing leadership training and development

Advancement opportunities

Job summary

Dairy Queen in Dubuque, Iowa, is looking for a dedicated Assistant General Manager to join their team. This full-time leadership position offers a salary of $15.00 - $18.00 per hour, depending on experience, along with a comprehensive benefits package including health insurance and a retirement plan.

Candidates should have leadership experience in a restaurant setting, excellent customer service skills, and the ability to thrive in a fast-paced environment. Join a team that values integrity and professional growth!

Qualifications

• Leadership or supervisory experience in a food service or restaurant setting.
• Strong customer service and communication skills.
• Proven coaching and team development abilities.

Responsibilities

• Leading daily restaurant operations to ensure efficiency and profitability.
• Delivering exceptional customer service and resolving guest concerns.
• Coaching staff on operational procedures and customer service excellence.

Skills

Leadership

Customer service

Communication skills

Problem-solving

Organizational skills

Job description

Assistant General Manager – Dairy Queen

Are you ready to take the next step in your leadership career while working for one of the most recognized brands in the food service industry? Dairy Queen is seeking a motivated, energetic, and customer-focused Assistant General Manager to join our team. This full-time leadership position offers the opportunity to develop your management skills, lead a high-performing team, and make a direct impact on the success of the restaurant every day.

If you thrive in a fast‑paced environment, enjoy coaching others, and are passionate about delivering exceptional customer experiences, we'd love to hear from you!

What's in It for You?

We believe our leaders deserve to be rewarded for their hard work and dedication. Depending on experience and qualifications, you'll earn $15.00 - $18.00 per hour while enjoying a comprehensive benefits package and valuable career development opportunities.

Benefits

• Discounted meals during shifts
• Complimentary 8\" Dairy Queen birthday cake each year
• Paid Time Off (PTO)
• Health insurance options
• 401(k) retirement plan with company match
• Employee Assistance Program (EAP)
• Employer-paid short-term disability insurance
• Ongoing leadership training and development
• Advancement opportunities within the organization
• A supportive and team-oriented work environment

Your Schedule

This is a full-time management position with a flexible schedule based on business needs. Typical shifts include:

• 11:00 AM – 7:00 PM
• 2:00 PM – 10:00 PM/11:00 PM

Weekend and holiday availability may be required as part of your leadership responsibilities.

Your Role as Assistant General Manager

As an Assistant General Manager, you'll be a key member of the restaurant leadership team. Working alongside the General Manager, you'll help oversee daily operations, support team development, and ensure every guest receives outstanding service.

Responsibilities Include

• Leading daily restaurant operations to ensure efficiency and profitability
• Delivering exceptional customer service and resolving guest concerns
• Supervising, motivating, and supporting team members during shifts
• Assisting with hiring, onboarding, and training new employees
• Coaching staff on operational procedures and customer service excellence
• Maintaining food quality, cleanliness, and safety standards
• Managing cash handling procedures and operational records
• Assisting with inventory management and ordering
• Preparing food products and Dairy Queen's signature treats when needed
• Ensuring compliance with company policies and proceduresHelping create a positive and engaging work environment

This role is ideal for someone who enjoys balancing hands‑on operational responsibilities with leadership and team development.

Ideal Candidate Will Have

• Leadership or supervisory experience in a food service or restaurant setting
• Strong customer service and communication skills
• Flexible availability, including evenings and weekends
• Proven coaching and team development abilities
• Strong organizational and problem‑solving skills
• The ability to thrive in a fast‑paced environment
• A positive attitude and commitment to leading by example

Restaurant management experience is preferred, but we welcome candidates who demonstrate strong leadership potential and a desire to grow.

When you join Dairy Queen, you're joining more than a restaurant—you’re joining a team that values integrity, teamwork, customer service, and professional growth.