Restaurant General Manager

P.F. Chang's

Lansing (MI)

On-site

USD 90,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(K)

Paid time off

Performance bonuses

Management training

Referral bonus

Employee discounts

Holidays

Lucky Cat Fund

Job summary

P.F. Chang's is seeking an Operating Partner/General Manager to lead our Lansing restaurant and drive sales while upholding exceptional guest experiences. You will foster a culture of integrity, innovation, and service, leveraging local market insights to grow revenue and satisfaction.

With a background in hospitality leadership, you will mentor teams, manage costs, and ensure operational excellence across all shifts, delivering results through a guest-centric approach and strong business acumen.

Qualifications

Progressive restaurant/hospitality management experience.
Recent GM experience for external hires.
Strong guest-centric mindset and passion.
Ability to drive sales growth and hit KPI/EBITDA targets.

Responsibilities

Lead restaurant operations to deliver exceptional guest experiences and drive sales.
Coach and develop management team for future roles.
Lead initiatives with focus on simplicity and effectiveness.
Monitor KPIs and financial performance to guide improvements.

Skills

Leadership

Guest service

Sales growth

P&L / Financial acumen

Coaching

Education

Hospitality degree

Business degree

Tools

POS systems

Reservation systems

Inventory systems

Corporate software systems

Third-party delivery platforms

Job description

P.F. Chang's Pay Range (based on experience): $90,000.00 - $110,000.00 / year

Benefits We Offer

Comprehensive Benefits: Medical, dental, vision, 401(K), and paid time off.

Competitive Pay & Performance Incentives: Monthly and annual bonuses based on performance.

Professional Development: Paid management training program to enhance skills and advance career - we promote from within.

Referral Program: Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).

Exclusive Discounts: Access exclusive employee discounts.

Holidays: Most locations closed on Thanksgiving and Christmas.

Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Hiring immediately for full-time salaried Operating Partner or General Manager:

Job Summary

Are you passionate about delivering exceptional guest experiences and driving sales growth? Do you thrive in a fast-paced environment where innovation and teamwork are valued? We are seeking a dynamic and results-oriented Operating Partner to lead our team towards excellence in hospitality. As the Operating Partner, you will play a key role in fostering a culture of integrity, innovation, and exceptional service within our restaurant. With your keen understanding of the local market and strong leadership skills, you will drive sales growth through innovative strategies while maintaining the highest standards of quality and service.

Job Responsibilities

Guest-centric Focus

Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations, driven by innate "Hospitality DNA."

Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities.

Results-Oriented

Drive incremental sales through exceptional service and coaching team members on upselling techniques

Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends.

Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth.

Restaurant-Centric Focus

Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness.

Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction.

Leadership And Management Skills

Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews.

Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success.

Job Requirements

Requires progressive restaurant/hospitality management experience. For external hires, recent prior experience as a General Manager is required.

Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations.