Restaurant General Manager

P.F. Chang's China Bistro, Inc.; Lansing (MI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(K) and paid time off

Quarterly bonuses based on performance

Paid management training program

Referral program: $250/$500

Exclusive employee discounts

Holidays: Thanksgiving & Christmas off

Lucky Cat Fund financial assistance

Job summary

P.F. Chang's China Bistro, Inc. in the United States is seeking an Operating Partner or General Manager to lead a team and deliver exceptional guest experiences while driving sales growth.

You will shape local strategy, mentor managers, and ensure top-tier service and financial performance. The role requires progressive hospitality leadership, a guest-centric mindset, and the ability to optimize operations, train staff, and manage costs.

Qualifications

• Progressive restaurant/hospitality management experience.
• Recent GM experience for external hires.
• Valid driver's license for occasional duties.
• Strong guest-centric service mindset.
• Proven sales growth and KPI/EBITDA achievement.
• Experience mentoring and coaching staff.

Responsibilities

• Guest-centric focus to deliver exceptional guest experiences and drive revenue.
• Drive incremental sales through coaching and upselling; use KPIs to improve performance.
• Lead restaurant operations with integrity, innovation, and strong standards.
• Inspire and develop management team through training and performance reviews.

Skills

Leadership

Guest-centric mindset

Sales growth

Mentoring & coaching

Education

Hospitality or Business degree

Tools

POS systems

Reservation systems

Inventory management software

Corporate software systems

Third-party delivery platforms

Job description

P.F. Chang's Pay Range (based on experience): $90,000.00 - $110,000.00 / year

Benefits We Offer:

• Medical, dental, vision, 401(K), and paid time off.


• Competitive Pay & Performance Incentives: Quarterly bonuses based on performance.


• Professional Development: Paid management training program to enhance skills and advance career - we promote from within.


• Referral Program: Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).


• Exclusive Discounts: Access exclusive employee discounts.


• Holidays: Most locations closed on Thanksgiving and Christmas.


• Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Hiring immediately for full-time salaried Operating Partner or General Manager: Job Summary:

Are you passionate about delivering exceptional guest experiences and driving sales growth? Do you thrive in a fast-paced environment where innovation and teamwork are valued? We are seeking a dynamic and results-oriented Operating Partner to lead our team towards excellence in hospitality. As the Operating Partner, you will play a key role in fostering a culture of integrity, innovation, and exceptional service within our restaurant. With your keen understanding of the local market and strong leadership skills, you will drive sales growth through innovative strategies while maintaining the highest standards of quality and service.

Job Responsibilities:

• Guest-centric Focus: Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations, driven by innate "Hospitality DNA." Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities.


• Results-Oriented: Drive incremental sales through exceptional service and coaching team members on upselling techniques Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends. Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth.


• Restaurant-Centric Focus: Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness. Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction.


• Leadership and Management Skills: Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews. Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success.

Job Requirements:

• Requires progressive restaurant/hospitality management experience.


• For external hires, recent prior experience as a General Manager is required.


• Must possess a valid driver's license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations.


• Strong passion for delivering exceptional guest experiences with a guest-centric mindset.


• Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise.


• Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth.


• Understanding of managing inventory, cost of goods, financial control (P&L) General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems.

Preferences:

• Experience in casual or upscale dining Hospitality or Business degree Culinary and kitchen acumen - experience managing / running culinary / kitchen operations

Why work for us?

Because it's more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!