Restaurant General Manager

Fulenwider Group; Harriman (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Fulenwider Group is seeking a Restaurant General Manager for their KFC location in Harriman, TN. The ideal candidate will create value through efficient operations, manage costs, and ensure high levels of Quality, Service, Cleanliness, and Hospitality. Responsibilities include overseeing staff performance, controlling day-to-day operations, and maintaining compliance with health and safety regulations.

This position requires strong leadership and an ability to foster exceptional guest service while dealing with operational challenges effectively.

Qualifications

• Dedication to providing exceptional guest service.
• 1–4 years supervisory experience in a food or retail environment.

Responsibilities

• Creates value for shareholders through efficient operations.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality.
• Controls day-to-day operations by tracking restaurant labor and product costs.
• Ensures OSHA and local health and safety codes are met.

Skills

Exceptional guest service

Good communication skills

Strong interpersonal skills

Conflict resolution skills

Team building capability

Basic business math skills

Analytical/decision-making skills

Basic personal computer literacy

Education

High School Diploma or GED

College or University Degree

Job description

Restaurant General Manager

Job Location: KFC 1527 S Roane Street, Harriman, TN 37748.

Key Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.
• Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.
• Controls day‑to‑day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.
• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
• Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds.
• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
• Recruits, interviews, recommends hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.
• Ensures OSHA, local health and safety codes, and company safety and security policy are met.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills, strong interpersonal skills, and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical/decision‑making skills.
• Basic personal computer literacy.
• High School Diploma or GED preferred; College or University Degree preferred.
• 1–4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Other Requirements

• Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.).
• The job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance.
• The job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance.
• Knowledge of and compliance with the company’s Human Resources policies and processes.
• Adheres to the Company and City/State/United States safety requirements.