Restaurant General Manager

Fulenwider Group; Cleveland (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

KFC in Cleveland, TN is seeking a Restaurant General Manager to lead daily operations, drive guest satisfaction, and manage staff. The role requires strong leadership, budgeting, and a commitment to quality service.

You will oversee labor, costs, inventory, training, and safety, ensuring compliance with company policies while delivering great dining experiences.

Qualifications

• Dedication to providing exceptional guest service.
• Strong communication and interpersonal skills.
• Excellent team-building capabilities.
• Basic business math, analytical and decision-making skills.
• Basic personal computer literacy.

Responsibilities

• Oversees operations to deliver efficient service and cost control.
• Monitors quality, service, cleanliness and hospitality during peak hours.
• Engages with guests and supports marketing efforts as needed.
• Manages day-to-day labor, inventory, and supplies to meet targets.
• Recruits, trains, and motivates hourly staff; ensures a safe workplace.
• Ensures OSHA and safety codes, policies and security measures are followed.

Skills

Guest service dedication

Communication skills

Team building

Business math & analytics

PC literacy

Education

High school diploma or GED

Job description

Job Details

Job Location: KFC 2720 Keith St. NW, Cleveland, TN 37312 | E320070 - Cleveland, TN 37312

Restaurant General Manager

Key Responsibilities Include (What RGMs do):

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.
• Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.
• Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.
• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
• Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds.
• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
• Recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.
• Ensures OSHA, local health and safety codes, and company safety and security policy are met.

Qualifications

The ideal candidate for the Restaurant General Manager will possess:

• Dedication to providing exceptional guest service.
• Good communication skills, strong interpersonal skills, and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical/decision-making skills.
• Basic personal computer literacy.
• High School Diploma or GED preferred; College or University Degree preferred.
• 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Other requirements

• Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.).
• The job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance.
• The job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance.
• Knowledge of and compliance with the company’s Human Resources policies and processes.
• Adheres to the Company and City/State/United States safety requirements.