Restaurant General Manager

Fulenwider Group; Gastonia (NC); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Fulenwider Group in Gastonia, NC is seeking a Restaurant General Manager to direct daily operations and ensure compliance with company standards. The GM will oversee product prep, guest relations, inventory, team leadership, recruitment and retention, financial accountability, safety, and overall guest experience.

The role requires managing costs, schedules, and equipment, while maintaining high quality and hospitality.

Qualifikationen

• Dedication to providing exceptional guest service.
• Good communication skills and interpersonal abilities.
• Strong team-building capability.
• Basic business math and accounting skills.
• Basic personal computer literacy.
• 1-4 years supervisory experience with Profit & Loss responsibility.
• HS Diploma or GED; college degree preferred.

Aufgaben

• Creates value through efficient operations, cost controls and profit management.
• Maintain highest Quality, Service, Cleanliness and Hospitality by guest interaction during peak hours.
• Lead guest service efforts and monitor employee appearance and selling techniques.
• Control daily operations: labor costs, inventory, scheduling and waste.
• Recruit, train, motivate hourly staff and ensure a safe work environment.
• Maintain equipment, building and grounds; ensure safety compliance.
• Prepare reports and apply cash control and security measures.

Kenntnisse

Guest service

Communication

Team leadership

Business math

Analytical decision-making

Basic computer literacy

Ausbildung

HS Diploma or GED

Jobbeschreibung

Location

Taco Bell, 1329 E. Franklin Blvd., Gastonia, NC 28054 (41094)

Restaurant General Manager

The Restaurant General Manager plays a key role in the operation of our restaurants and has accountability for directing the daily operations of the restaurant and ensuring compliance with company standards in all areas of operations. This includes, but is not limited to, product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly managers and team members, financial accountability, ensuring that the highest quality products and services are delivered to each guest, building a positive and safe work environment and other duties as required or assigned.

Key Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.
• Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.
• Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.
• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
• Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds.
• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
• Recruits, interviews, recommends hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.
• Ensures OSHA, local health and safety codes, and company safety and security policy are met.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills, strong interpersonal skills, and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical/decision-making skills.
• Basic personal computer literacy.
• High School Diploma or GED preferred; College or University Degree preferred.
• 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Other Requirements

• Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.).
• The job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance.
• The job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance.
• Knowledge of and compliance with the company’s Human Resources policies and processes.
• Adheres to the Company and City/State/United States safety requirements.