Restaurant General Manager

Hunter Super Techs - TurnPoint; Florida; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligible

4 weeks vacation + PTO

Tuition reimbursement

401k with 6% match

Health benefits from day 1

Employee discounts

Free meal per shift

KFC Foundation programs incl. tuition

Job summary

KFC in Florida is seeking a Restaurant General Manager to lead a high-performing team, recruit and train staff, and drive customer satisfaction while upholding brand standards.

You will manage hiring, training, and development, aim for promotions, and cultivate a vibrant, inclusive culture with strong emphasis on profitability and guest experience.

Qualifications

• 5 years in restaurant or retail management.

Responsibilities

• Recruit, onboard, and conduct orientations for Team Members and Supervisors.
• Develop and oversee comprehensive training plans for staff and mentorship of managers.
• Recognize and reward outstanding performers; foster equity, inclusion and belonging.
• Address and resolve conflicts promptly; maintain a positive work environment.
• Engage with customers; swiftly resolving issues to ensure a positive experience.
• Schedule staff to optimize service; coach on KFC brand standards and lead rollout meetings.
• Analyze the restaurant's financial performance; manage the budget; develop strategies to maximize profitability.
• Monitor competitors; aim to exceed standards in digital presence and loyalty programs.

Skills

Team leadership

People development

P&L analysis

Budget management

Recruiting

Customer service

Digital tools

Job description

As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.

The Day-to-Day:

• Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Is this you?

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus Eligible
• 4 weeks’ vacation and additional Paid Time Off
• Tuition reimbursement and scholarship opportunities
• Career advancement and professional development
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Free meal each shift
• KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!