Restaurant General Manager

Fulenwider Enterprises, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Fulenwider Enterprises, Inc. is seeking a Restaurant General Manager in Charlotte, NC. The GM will direct daily restaurant operations, oversee guest relations, and ensure compliance with company standards across product preparation, inventory, and staffing.

The role requires leadership, strong communication, and financial accountability to maintain quality and profitability; responsibilities include recruiting, training, and maintaining a safe work environment within the restaurant.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills and strong interpersonal skills.
• Excellent team-building capability.
• Basic business math and accounting skills; strong analytical/decision-making.

Responsibilities

• Creates value for shareholders through efficient operations, cost controls, and profit management.
• Maintains high Quality, Service, Cleanliness and Hospitality; interact with guests during peak hours.
• Oversees guest service, appearance, courtesy and suggestive selling; supports marketing efforts.
• Controls day-to-day operations including labor and product costs; manages inventory and supplies.
• Manages recruitment, training, and motivation of hourly staff; ensures a safe work environment.
• Maintains equipment, building, and grounds; coordinates preventive maintenance.
• Prepares reports using projection techniques and cash control measures.
• Recruits, interviews, hires, disciplines, and develops hourly employees; ensures compliance with HR policies.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Team building

Math skills

Accounting basics

PC literacy

Education

High school diploma or GED

Job description

Job Details

Job Location: TB 1935 West Mallard Creek Church Rd Charlotte, NC | 041914 - Charlotte, NC 28262

Job Description

Restaurant General Manager

Join the Fulenwider KFC/Taco Bell family and find a great career, because this is a place where great people work together in a growing company. At Fulenwider Enterprises (KFC/Taco Bell), we realize the importance of every employee to the successful operation of our business, and genuinely want all employees to be successful and happy in their work. The Restaurant General Manager plays a key role in the operation of our restaurants and has accountability for directing the daily operations of the restaurant and ensuring compliance with company standards in all areas of operations. This includes but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly managers and team members, financial accountability, ensuring that the highest quality products and services are delivered to each guest, building a positive and safe work environment and other duties as required or assigned.

Key Responsibilities Include (What RGMs do):

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.
• Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.
• Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.
• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
• Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds?
• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
• Recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.
• Ensures OSHA, local health and safety codes, and company safety and security policy are met.

QualificationsJob Requirements

• Dedication to providing exceptional guest service.
• Good communication skills, strong interpersonal skills, and conflict resolution skills
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Basic personal computer literacy
• High School Diploma or GED preferred; College or University Degree preferred.
• 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Other requirements:

• Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
• The job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance.
• The job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance.
• Knowledge of and compliance with the company’s Human Resources policies and processes
• Adheres to the Company and City/State/United States safety requirements.