Restaurant General Manager

RH; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in luxury home furnishings seeks a Hospitality Leader to enhance guest experiences and manage a strong service staff team in Charlotte, NC. The ideal candidate will possess strong leadership, communication skills, and at least 5 years of experience in the hospitality industry, aiming to maintain high service standards and foster an engaged workforce.

Qualifications

• Minimum 5 years of experience in hospitality.
• Strong leadership skills and team-building capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Lead strategic initiatives for guest experience enhancement.
• Recruit and train service staff while managing inventory.
• Deliver world-class customer service.

Skills

Leadership

Communication

Decision-making

Team player

Creativity

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform. We aim to curate the most compelling collection of luxury home furnishings in the world. Our goal is to move beyond merely curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevate and establish the RH brand as a global thought leader, taste, and place maker.

At RH, we believe deeply that the "right" people are our greatest asset. We value individuals with high energy, who possess the ability to energize others. We seek people who are smart, creative, and have a point of view. We appreciate those who see solutions in every problem rather than problems in every solution. We value team players who are more concerned with what is right rather than who is right, and who are driven, determined, and resilient.

RH is seeking a Hospitality Leader to spearhead strategic research and development initiatives that enhance the guest experience. The leader will recruit and train service staff, manage inventory, and deliver world-class customer service to both internal and external guests, while maintaining the equipment and facilities.

YOUR RESPONSIBILITIES

1. Live our vision, values, and beliefs every day.
2. Deliver P&L results aligned with company expectations for revenue and operating income.
3. Develop and maintain strong protocols regarding service standards.
4. Build and lead a strong Hospitality Leadership team to grow the business.
5. Directly oversee all Dining Room associates.
6. Establish strong partnerships with leadership across the property to ensure a cohesive and seamless guest experience.
7. Mentor, train, and provide in-the-moment coaching to develop teams and increase sales.
8. Embrace change and consistently deliver top results despite obstacles.
9. Maintain open communication between Dining Room and Kitchen Leaders and associates.
10. Prioritize and multitask effectively among multiple complex daily tasks.

OUR REQUIREMENTS

1. Minimum of 5 years of experience in the hospitality industry.
2. Ability to work independently and collaboratively with all levels of leadership in a fast-paced environment.
3. Strong leadership skills with accountability for revenue goals.
4. Excellent written and verbal communication skills with notable attention to detail.
5. Enthusiastic team player with a creative mindset.
6. Strong decision-making skills.
7. Business development or entrepreneurial experience is a plus.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds.
• Capacity to work standing and walking for extended periods.

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