Restaurant General Manager

Viva Chicken; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and bonus

Paid time off (PTO)

401K with company match

Earned Wage Access (EWA)

Life insurance policy

Maternity leave

Job summary

Viva Chicken, Inc. is seeking a General Manager to lead our Charlotte team. This role offers total compensation of $80,000–$100,000 per year, with a bonus plan based on performance.

The GM will oversee restaurant operations, guest experience, budgeting, and staff development in a fast-paced environment. The position includes a robust benefits package such as PTO, 401K with match, EWA, life insurance, maternity leave, and access to telemedicine.

Qualifications

• 2-3 years of culinary management experience in a high-volume, fast-paced environment.
• Responsible for operations and ensuring guest satisfaction with a passion for food, safety, people, and hospitality.
• Recruiting, training, cross-training and retaining kitchen staff; scheduling; and providing feedback.

Responsibilities

• Oversee daily restaurant operations and ensure guest satisfaction.
• Coordinate catering events and back-of-house activities.
• Mentor and develop Managers and Shift Leaders to assume more responsibility.
• Manage cost controls related to food and labor and ensure adherence to best practices.
• Foster a positive, inclusive work environment where team members feel they belong.

Skills

Culinary management

Leadership

Operations management

Staff training

Job description

Locally founded in 2013, VIVA Chicken is a charcoal-fire rotisserie joint specializing in the authentic Pollo a la Brasa (rotisserie chicken) found on the streets of Peru. VIVA promises distinctive and flavorful menu items packed with inspired recipes in a vibrant, inviting atmosphere. Viva is based in Charlotte, North Carolina. VIVA Chicken has 15 restaurants across the Carolinas. Viva Chicken is seeking a General Manager to join our team! Total compensation with bonus $80,000-$100,000/yr.

Benefits of joining our team:

• Competitive Salary and Bonus ! Total compensation range of $80,000 to $100,000 plus per year! Bonus plan based on PFO paid every 28-days.
  • 15-days (120 hrs.) of Paid Time Off. Managers in their role for 5-years receive 20-days (160 hrs.) of PTO!
  • Viva 401K – Start building your flavor-filled future with our dollar-for-dollar up to 4% of your total earnings matching. Must be 21-years old and employed with Viva for 3-months to be eligible
  • EWA (Earned Wage Access) - have access to half of your earned wages before payday.
  • Quality of life work schedule. – 5-day work week and 50-hours. Our restaurants close at 9:00 pm every night.
  • Closed Thanksgiving and Christmas. Close early Christmas Eve.
  • Free shift meals – and the ability to purchase discounted food.
  • Opportunity to participate in Insurance with a choice of two medical plans that provide comprehensive medical and prescription drug coverage with options to add dental and vision. When enrolled, Viva provides a NO COST $25,000 life insurance policy.
  • Paid Maternity Leave - eligible for up to 6-weeks paid leave (after 1-year employment).
  • Enrollment in Recuro (telemedicine). Speak with a doctor anytime and pay no consultation fee. Recuro doctors diagnose acute, non-emergent medical conditions and prescribe medications when clinically appropriate.
  • Employee Assistance Program at NO COST includes 24/7 crisis service (100% confidential), mental health, relationships, substance abuse, marital conflicts, and financial issues for you and your household members. In-person sessions with a counselor for you and your dependents. Unlimited toll-free phone access and online resources.
  • Team Member Engagement – “Random Acts of Kindness” – robust online training, recognition of Star Performers with FUN prizes. We celebrate you! – your birthday and work anniversary!
  • Management mentoring and Leadership development

What Viva is looking for:

• 2-3 years of culinary management experience in a high volume, fast-paced environment is helpful.
• Responsible for operations and ensuring we are exceeding guest expectations with a passion for food, safety, people, and hospitality.
• Mind set of maintaining a great work environment filled with respect for all. We want everyone to feel like “I belong at Viva Chicken”!
• Ability to handle multiple responsibilities at once including restaurant operations and catering events working with and through the back of the house team.
• Responsible for recruiting, training, cross-training and retaining the kitchen staff as well as scheduling, giving feedback, and being collaborative explaining the WHY’ with staff.
• Strong communication and organizational skills. Ability to mentor coach, teach and give feedback.
• Commitment to food quality, recipe adherence, and consistency. Has a strong grasp of health and sanitation requirements and runs a Neat, Clean and Organized kitchen.
• Strong understanding of cost controls within food cost and labor deployment of hours. Ability to follow established Best Practices.
• Ability to teach and coach Managers and Shift Leaders to take on more responsibility and manage more effectively.
• We are looking for candidates who have a proven track record of “People Development” and are excited about training and developing the team.
• Must be able to reach, bend, balance and carry large objects within the kitchen repeatedly throughout your shift.

Viva Chicken is proud to be an equal-opportunity employer that is committed to a great, safe and fun workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We use E-Verify to confirm U.S. Employment eligibility.