Restaurant General Manager

Workstream; Auburn (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly Bonus Plan

Health, Dental, and Vision Insurance

Paid Vacation and Sick Time

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP in Auburn, ME is seeking an Immediate Restaurant General Manager to lead daily operations, guest service, and a winning team. You will drive guest satisfaction, ensure SOP compliance, and manage front- and back-of-house activities.

The role requires a high school diploma, English proficiency, and basic computer skills. You will recruit, train, schedule, and develop staff, handle complaints, and report performance metrics.

Qualifications

• High school diploma or equivalent.
• Ability to speak, read, and write in English.
• Basic computer skills (Email, MS Excel, MS Word is a plus)

Responsibilities

• Execute guest service and human resource objectives according to IHOP SOP.
• Develop and maintain professional relationships with employees and franchisee organization.
• Manage restaurant floor, ensuring regular guest contact.
• Handle guest complaints professionally and promptly.
• Ensure SOP compliance in recruitment, training, operations, food safety and security practices.
• Supervise recruitment, training, workflow, performance appraisals, and conflict resolution.
• Complete required reports and paperwork accurately and on time.
• Maintain personnel files with necessary documents.
• Available to work days, nights, and weekends.

Skills

English proficiency

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Email

Job description

IHOP - Immediate Restaurant General Manager

Are you passionate about delivering exceptional guest service and ready to lead a successful restaurant team at IHOP? Do you thrive in a fast-paced environment with a commitment to excellence? If so, we have an exciting opportunity waiting for you!

Responsibilities include:

• Execute guest service and human resource objectives according to IHOP Standard Operating Procedures


• Develop and maintain professional relationships with employees and franchisee organization


• Manage restaurant floor, ensuring regular guest contact


• Handle guest complaints professionally and promptly


• Ensure compliance with SOP in areas like recruitment, training, operations, food safety, and security practices


• Supervise recruitment, training, workflow, performance appraisals, and conflict resolution


• Complete required reports and paperwork accurately and on time


• Maintain personnel files with necessary documents


• Available to work days, nights, and weekends

Requirements:

• High school diploma or equivalent


• Ability to speak, read, and write in English


• Basic computer skills (Email, MS Excel, MS Word is a plus)

Benefits:

• Quarterly Bonus Plan


• Health, Dental, and Vision Insurance


• Paid Vacation and Sick Time


• Competitive Pay


• Flexible Hours


• Paid Training


• Real Advancement Opportunities

Location: IHOP 3534

Join IHOP today and be a part of a loving and enthusiastic team that values smiles and great service!

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –