Restaurant / Food Court Supervisor

Clearwater Travel Plaza; Minnesota; On-site; USD 46,800 - 57,200; Full time

Job summary

Clearwater Travel Plaza in Minnesota seeks a Restaurant / Food Court Supervisor to oversee staff at the Nelson Bros. Restaurant and Pub and the food court, ensuring fast, friendly service and adherence to CTP’s Obvious Choice standards.

You will train and motivate employees, manage scheduling and performance, and uphold profitability goals while maintaining a neat appearance and fluent English. Starting pay is $52,000 per year with opportunities for growth.

Qualifications

• Experience supervising restaurant staff or team mentoring.
• Proven ability to deliver fast, friendly customer service.
• Familiarity with POS / tills and basic accounting methods.

Responsibilities

• Supervise shifts and staff to ensure efficient operation.
• Maintain high customer service standards and resolve conflicts.
• Schedule breaks, manage workflow, and delegate tasks effectively.
• Balance tills and understand register systems and accounting basics.
• Motivate staff, lead by example, and enforce policy uniformly.
• Teach Clearwater Travel Plaza’s operating principles and standards.
• Ensure safety rules and company policies are followed.
• Communicate clearly with team and management.

Skills

Staff supervision

Customer service

Scheduling

Training & development

Leadership

Job description

Restaurant / Food Court Supervisor

Position: Supervise employees and handle situations pertaining to both staff and customers. Ensure the best customer service in an effective and timely manner. To enforce and uphold CTP’s Obvious Choice standards in both products and service. To train and nurture employees to help them become the best they can and to foster an environment of fun and outstanding attitudes. To ensure company standards are met and profitability goals are attained. Starting pay is $52,000/year.

Tasks & Responsibilities

• Possess a thorough knowledge of department services, including the Nelson Bros. Restaurant and Pub, and food court.
• Ensure fast, friendly service is delivered at all times.
• Must be able to take and give delegation and ensure follow through on both.
• Maintain a strong working knowledge of the various computer/register systems and accounting methods for balancing tills.
• Handle daily supervision of shifts including scheduling, breaks, customer service, and operational flow.
• Find creative and fun ways to motivate employees. Lead by example and demonstrate positive attitudes and professionalism. Train and develop employees. When necessary, take appropriate disciplinary action to ensure CTP’s standards and policies are upheld and enforced consistently.
• Understand, utilize, and teach Clearwater Travel Plaza’s theories of Business Operations.
• Comply with all safety rules, company policies, and scheduling requirements.

About CTP

The Clearwater Travel Plaza is a full-service travel center that strives to provide exceptional products and excellent service to our diverse population of customers—professional truck drivers, local residents, and tourists alike. We meet our customers’ needs in the areas of food, fuel, clothing and gifts, and information. The Plaza prides itself on an “Obvious Choice” mentality—where only the highest standards will do. From trendy product lines and unique books & gifts, to donuts with a reputation, to our diverse restaurant and pub menu offerings, to our most valuable resource—our employees.

We offer food, gas, and gift shop discounts. We also offer medical, health savings account, dental, vision, AFLAC supplemental insurance, and a company matching 401(k).

CTP employees are the key to our business. We look for candidates who thrive in a fast-paced environment, enjoy working as a part of a team, demonstrate superior attitudes, maintain a flexible availability suitable for a retail schedule, and act honestly and with integrity. Candidates must maintain a neat and clean appearance while adhering to CTP’s uniform policy and must be able to speak, understand, read, and write English. Employees must also deliver exceptional customer service, regardless if they have direct or indirect customer contact. We look for hard-working candidates who can demonstrate that fun and professionalism go hand-in-hand, which delivers the customer experience that we have become known for. If you meet these criteria, we would love for you to join our team!