Restaurant Floor Manager

Clive Collective; Scottsdale (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Paid time off

Job summary

CLIVE is seeking a Restaurant Manager to lead Front of House operations at North Scottsdale, ensuring high-energy, guest-focused service. The role requires 2+ years of restaurant management experience and open availability including nights, weekends, and holidays.

The position is full-time and salaried, reporting to the AGM & GM, with responsibilities spanning service leadership, staff supervision, and overall guest experience in a fast-paced, upscale setting.

Qualifications

• 2+ years of restaurant management experience.
• Upscale or high-volume environment preferred.
• Strong leadership and communication skills.
• Ability to manage a fast-paced service and guest expectations.
• Proficiency with Toast, 7Shifts, and Restaurant365.
• Arizona Food Handlers Card and Liquor Certification.

Responsibilities

• Lead FOH operations during service, ensuring pacing, communication, quality, and hospitality meet CLIVE standards.
• Conduct pre-shifts, communicate menu features, updates, 86’d items, and service priorities.
• Maintain strong floor presence—supporting servers, bartenders, hosts, and runners throughout the shift.
• Monitor service flow, ticket times, guest experience, and team performance in real time.
• Oversee opening and closing procedures, ensuring accuracy, cleanliness, and readiness across all FOH stations.
• Deliver a warm, polished guest-centered experience consistent with CLIVE’s brand and guest expectations.
• Recruit, interview, and onboard FOH staff in collaboration with the GM.
• Provide ongoing training, coaching, and mentorship to Server, Bartender, Host, Busser, Barback, and Food Runner teams.
• Uphold CLIVE service standards, steps of service, and culture through consistent follow-up and accountability.
• Conduct performance feedback conversations and partner with management on corrective actions when necessary.
• Assist with scheduling, labor awareness, and shift coverage planning.
• Oversee daily cash handling, drops, comps, voids, transfers, and incident documentation.
• Maintain compliance with Arizona liquor laws, food safety policies, sanitation requirements, and hotel partnership standards.
• Support inventory counts & ordering as needed.

Skills

Leadership

Communication

Conflict resolution

Customer service

Staff training

POS proficiency

Education

Arizona Food Handlers Card

Liquor Certification

Tools

Toast POS

7Shifts

Restaurant365

Job description

Department: Front of House (FOH) Reports To: AGM > GM

Location: North Scottsdale Pay: $65k per year

Benefits

• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Paid time off

Job Summary

The ideal candidate is someone who feels truly at home on the dining floor, leads with confidence & effortless authority, and draws energy and drive from the fast-paced rhythm of a busy dinner service. The Restaurant Manager oversees daily FOH operations and supports the leadership team in delivering high-energy, and CLIVE's hospitality experience. This position is responsible for supervising staff, driving service standards, supporting financial performance, and ensuring that every shift operates smoothly, professionally, and in alignment with CLIVE's brand and guest expectations. This is a full-time, salaried leadership role requiring 2+ years of restaurant management experience and open availability, including nights, weekends, and holidays.

Key Responsibilities

Operational Leadership

• Lead FOH operations during service, ensuring pacing, communication, quality, and hospitality meet CLIVE standards.
• Conduct pre-shifts, communicate menu features, updates, 86’d items, and service priorities.
• Maintain strong floor presence—supporting servers, bartenders, hosts, and runners throughout the shift.
• Monitor service flow, ticket times, guest experience, and team performance in real time.
• Oversee opening and closing procedures, ensuring accuracy, cleanliness, and readiness across all FOH stations.

Guest Experience & Hospitality

• Deliver a warm, polished, and guest-centered experience consistent with CLIVE’s laid-back luxury feel.
• Manage high-level guest interactions, escalating concerns, and recovery situations with poise.
• Support marketing initiatives, events, and VIP/Hotel guest experiences.

People Management & Training

• Recruit, interview, and onboard FOH staff in collaboration with the GM.
• Provide ongoing training, coaching, and mentorship to Server, Bartender, Host, Busser, Barback, and Food Runner teams.
• Uphold CLIVE service standards, steps of service, and culture through consistent follow-up and accountability.
• Conduct performance feedback conversations and partner with management on corrective actions when necessary.

Administrative & Compliance Duties

• Assist with scheduling, labor awareness, and shift coverage planning.
• Oversee daily cash handling, drops, comps, voids, transfers, and incident documentation.
• Maintain compliance with Arizona liquor laws, food safety policies, sanitation requirements, and hotel partnership standards.
• Support inventory counts & ordering as needed.

Skills & Qualifications

• 2+ years of restaurant management experience required (upscale or high-volume preferred).
• Strong leadership, communication, and conflict-resolution skills.
• Ability to thrive in a fast-paced environment with high guest expectations.
• Proficiency in POS systems (Toast preferred), scheduling tools (7Shifts), and operational platforms (Restaurant365).
• Current Arizona Food Handlers Card & Liquor Certification (or ability to obtain before start).
• Ability to stand/walk for long periods and lift up to 40 lbs as needed.

Work Environment & Expectations

• Must have open availability, including nights, weekends, holidays, and special events.
• Professional appearance aligned with CLIVE brand standards.
• Team-first mindset and ability to lead by example with positivity and accountability.