Restaurant Facilities Equipment Service Technician — QSR

Torrey Holistics; Greensboro (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health care

Paid time off

401(k)

Job summary

Colliers seeks a skilled field service technician to lead preventive and reactive maintenance for commercial kitchen and building systems, ensuring uptime and safety. You will service hot-side cooking equipment, sealed-system refrigeration, and base-building HVAC, working with top brands and the Chick-fil-A TA Team on diagnostics.

Local travel within the market, on-call coverage, OEM training, and strict documentation duties are part of the role, with emphasis on safety and high-quality service.

Qualifications

• Technical trade education and/or substantial field experience; 5+ years in a related trade (or equivalent).
• Depth in sealed refrigeration/HVAC, electrical, mechanical, process controls, hot-side cooking equipment, or power transmission.
• EPA Universal Certification, valid driver’s license, proof of insurance, and a compliant MVR.
• Ability to read schematics; proficient in Word, Excel, and mobile service apps.
• Clear communicator; independent, resourceful, and service-oriented.

Responsibilities

• Lead preventive and reactive maintenance for commercial kitchen and building systems.
• Service hot-side equipment, sealed-system refrigeration, specialty devices, and base-building HVAC.
• Hit SLA targets while responding to Operator service requests.
• Collaborate with OEMs and the Chick-fil-A Technical Assistance Team on diagnostics and parts.
• Install parts with precision and verify performance to specification.
• Record work orders, time, receipts, and truck stock accurately and on time.
• Maintain a tidy, well-stocked service vehicle, tools, and inventory.
• Rotate through on-call coverage for after-hours emergencies.
• Uphold safety protocols and pursue continuous OEM training/certifications.
• Meet or exceed productivity benchmarks.

Skills

HVAC/R Systems

Electrical Troubleshooting

EPA Certification

Maintenance & Repair

Schematics Reading

Microsoft Word/Excel

Education

Technical trade education

5+ years field experience

Tools

Diagnostic equipment

Job description

Own the mission: keep kitchens cookingAre you the go-to pro when equipment goes down? Do you thrive on diagnosing tough issues and getting it right the first time? Join Colliers and support Chick-fil-A restaurants exclusively within your local market. You’ll have the freedom to run your day, plus the tools, resources, and OEM training to keep critical systems online.Why this role mattersWhen a grill won’t heat, a walk-in won’t cool, or dishwashers stall, operators count on you. Your work protects food quality, guest experience, and team member safety—every shift.Your core responsibilitiesLead preventive and reactive maintenance for commercial kitchen and building systems. Service hot-side equipment, sealed-system refrigeration, specialty foodservice devices, and base-building HVAC. Hit SLA targets while responding to Operator service requests. Work regularly with equipment from Henny Penny, Follett, Lennox (HVAC), Traulsen, Hobart mixers, Champion dishwashers, and Garland Grill. Leverage manufacturer support for diagnostics and parts; consult the Chick-fil-A Technical Assistance Team onsite. Install parts with precision; verify performance to specification. Record every detail—work orders, time, receipts, and truck stock—accurately and on time. Maintain a tidy, well-stocked service vehicle, tools, and inventory. Rotate through on-call coverage for after-hours emergencies. Champion safety protocols and accident prevention procedures. Pursue continuous OEM training/certifications; collaborate with suppliers, vendors, and service partners. Meet or exceed productivity benchmarks.What sets you apartTechnical trade education and/or substantial field experience; 5+ years in a related trade (or equivalent).Depth in one or more: sealed refrigeration/HVAC, electrical, mechanical, process controls, hot-side cooking equipment, mechanical power transmission.Hands-on background with kitchen equipment, facilities, or construction systems.EPA Universal Certification, valid driver’s license, proof of insurance, and an MVR that supports safe vehicle operation.Confidence reading schematics; proficiency in Microsoft Word, Excel, and mobile service apps.Clear communicator; independent, resourceful, and service-oriented.Where and how you’ll work100% travel within a defined local market; limited overnight travel mainly for onboarding/training.Work may require extended hours during emergencies or priority situations (including overtime).Physical capabilities: lift/carry/push/pull up to 50 lbs; climb ladders and stairs up to two stories (ladder safety training provided; roof access ladders on site; large ladder loading to vans is not typical); frequent bending, twisting, kneeling, crouching, crawling; prolonged standing/walking on varied surfaces; repetitive use of arms/wrists/hands with tools and machinery; indoor/outdoor work in changing weather.Tools, tech, and proficienciesYou’ll regularly work with HVAC Systems and Refrigeration/Cooling Systems. The following skills will help you succeed:HVAC/R SystemsElectrical TroubleshootingEnvironmental Protection Agency (EPA) CertificationHVAC MaintenanceHVAC TroubleshootingHVAC RepairMaintenance and Repair SkillsEquipment Diagnostics & TroubleshootingRewardsCompetitive compensation plus comprehensive benefits, including health care, paid time off, and 401(k). Applications will be accepted on an ongoing basis. Direct applicants only please, no agencies.Our promise to candidatesColliers provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [e-mail] for assistance.