Restaurant Expeditor

Angel Of The Winds Casino Resort; Arlington (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA is hiring an Expeditor to coordinate between front-of-house and kitchen, ensuring timely order delivery and high-quality plate presentation.

You will maintain station organization, monitor ticket times, and communicate with the chef and managers about any service issues. Must be flexible to work nights, weekends, and holidays.

Qualifications

• Exceptional guest service skills.
• Customer service oriented with excellent communication.
• Ability to multitask and work independently.

Responsibilities

• Expedites food orders on the line and to F&B outlets.
• Serves as liaison between front-of-house and kitchen staff.
• Receives all incoming food orders and tracks ticket times.
• Maintains plate presentation quality and garnish accuracy.
• Sets up expeditor station and keeps it stocked and clean.
• Coordinates food delivery with kitchen and floor staff.
• Maintains strong knowledge of daily menu and ingredients.
• Performs side work and keeps work area organized.
• Follows safety, sanitation, and department policies.
• Works nights, weekends and holidays as required.

Skills

Exceptional guest service

Customer service oriented

Verbal and written communication

Multi-tasking

Team coordination

Job description

Starting Wage: $17.15/hr.

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Expedites food orders on the line, in the kitchen, to ensure exceptional guest service to all F&B outlets.
• Is the liaison between front-of-the-house service staff and kitchen staff.
• Receives all incoming food orders.
• Manages the timelines of dinner tickets and assures ticket cook times meet established standards.
• Completes all plate presentations per the recipe/plate presentation specifications.
• Sets up expeditor station, keeping it clean, organized and stocked throughout the shift.
• Ensures high standards of plate presentation, food quality, garnish, and order accuracy.
• Coordinate’s food delivery with food and beverage staff.
• Maintains strong menu knowledge, knows daily menu offerings, ingredients and dish preparations.
• Busses, cleans, and resets table in a timely manner.
• Completes all side work in a timely and satisfactory manner.
• Follows standards for merchandising, stocking, rotating and storing all products.
• Follows all food and equipment safety and sanitation guidelines as applicable.
• Communicates with restaurant manager, supervisors or chef of any food quality, order timeliness or service-related issue.
• Attends all mandatory department, casino and/or training meetings.
• Follows all department and casino policies, procedures, and regulations as required.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• Must be at least 18 years of age.
• One to three months related work experience and/or training; or equivalent combination of education and experience.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 13 Servers Permit.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.