Restaurant Director: Build Leaders, Elevate Experience

Workstream; Hanover (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Chick-fil-A is seeking a Director to lead daily restaurant operations, develop leaders, and drive operational excellence while delivering exceptional guest experiences. The role models the company values, upholds food safety and quality standards, and fosters accountability, teamwork, and continuous improvement.

The Director will oversee shifts, build a positive work culture, and mentor the leadership team to shape future leaders inside a locally owned Chick-fil-A restaurant network.

Qualifications

• Experience leading teams and developing leaders.
• Ability to drive operational excellence in a restaurant setting.
• Commitment to Chick-fil-A values and guest experience.

Responsibilities

• Lead, coach, and develop Team Leaders and Team Members.
• Identify and mentor future leaders through ongoing training and development.
• Foster a positive, encouraging, and high-performance work environment.
• Oversee day-to-day restaurant operations to ensure efficiency and excellence.
• Maintain Chick-fil-A brand standards in food quality, cleanliness, hospitality, and speed of service.
• Ensure operational systems and procedures are consistently followed.
• Lead shifts while supporting and coaching the leadership team.

Skills

Leadership development

Operations management

Food safety & quality

Job description

Chick-fil-A is seeking a Director to lead daily restaurant operations, develop leaders, and drive operational excellence while delivering exceptional guest experiences. The role models the company values, upholds food safety and quality standards, and fosters accountability, teamwork, and continuous improvement.

The Director will oversee shifts, build a positive work culture, and mentor the leadership team to shape future leaders inside a locally owned Chick-fil-A restaurant network.