Restaurant Director

Workstream; Alliance (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid training

Employee discounts

Bonuses

Job summary

Chick-fil-A Alliance in Alliance, OH is seeking a Restaurant Director to lead a dynamic, people-focused team. You will drive an outstanding guest experience, coach frontline teams, and ensure service excellence across FOH and BOH while upholding our brand promise.

This full-time role offers flexible scheduling, paid training, health benefits, and opportunities to develop leadership capabilities within a supportive community.

Qualifications

• Open schedule availability.
• Ability to lift 10-65 lbs regularly.
• Capability to stand for extended periods.
• Commitment to a full-time position (40-45 hours/week).

Responsibilities

• Champion an outstanding guest experience by leading FOH and BOH teams to top 10% of all Customer Experience Metrics (CEM), including fast service, cleanliness, order accuracy, and OSAT.
• Optimize throughput and operational flow, aiming to maintain an average Speed of Service under 4 minutes across all dayparts.
• Lead from the floor, using real-time coaching and feedback to elevate team performance, uphold brand promise with every guest interaction.
• Cultivate a culture of excellence and ownership, ensuring all team members understand and deliver on service and operational standards.
• Build and sustain fully staffed operations across all areas, actively developing Trainers and Team Leaders who are ready to step into greater leadership.
• Leverage technology and digital tools to increase Chick-fil-A digital app usage and drive a consistent increase in digital sales.
• Establish a structured rhythm of performance management, providing formal evaluations twice a year with clear goals and development plans.
• Ensure operational excellence through systems and accountability, maintaining Smart Shop scores of 95%+ and Elite Food Safety score.

Skills

Open schedule availability

Lift 10-65 lbs

Stand for extended periods

Full-time 40-45 hours/week

Job description

Chick-fil-A - Urgent Hiring for Restaurant Director!

Are you ready to thrive in a dynamic work environment where leadership and teamwork are at the forefront? Do you want to join a fun and people-focused team that truly values your contributions? If so, this is the perfect opportunity for you!

At Chick-fil-A Alliance, working with us is more than just a job; it's a chance to develop your leadership skills while making a positive impact in your community. As a highly skilled Restaurant Director, you'll play a crucial role in creating an exceptional guest experience and leading a talented team. Join us and enjoy flexible schedules, paid time off, and a variety of benefits that support your well-being.

Key Responsibilities:

• Champion an outstanding guest experience by leading both FOH and BOH teams to consistently rank in the top 10% of all Customer Experience Metrics (CEM), including fast service, cleanliness, order accuracy, and overall satisfaction (OSAT).
• Optimize throughput and operational flow, aiming to maintain an average Speed of Service under 4 minutes across all dayparts.
• Lead from the floor, using real-time coaching and feedback to elevate team performance, maintain alignment, and uphold our brand promise with every guest interaction.
• Cultivate a culture of excellence and ownership, ensuring all team members understand and deliver on service and operational standards .
• Build and sustain fully staffed operations across all areas, actively developing a pipeline of capable Trainers and Team Leaders who are ready to step into greater leadership.
• Leverage technology and digital tools to increase Chick-fil-A digital app usage and drive a consistent increase in digital sales, equipping the team to engage guests and promote mobile ordering and upsell opportunities.
• Establish a structured rhythm of performance management, providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plans.
• Ensure operational excellence through systems and accountability, maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety score.

Qualifications:

• Open schedule availability.
• Ability to lift and carry 10-65 lbs regularly.
• Capability to stand for extended periods.
• Commitment to a full-time position (40-45 hours/week).

Why Join Us?

• Comprehensive health benefits including dental and vision insurance.
• 401k plan to help secure your future.
• Employee discounts and bonuses.
• Paid training to enhance your skills.

Location: Alliance (OH) 2381 W State St, Alliance, OH 44601, USA

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.