Restaurant Concierge

Coeur d'Alene Resort; Coeur d'Alene (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Perks: Complimentary employee-me

Daily Perks: Free parking

Daily Perks: Uniforms provided with in

Daily Perks: 20% discount at resort餐

Daily Perks: 10% discount at local商

Daily Perks: Free daily cruises

Daily Perks: Discounted room and golf

Health & Wellness: Medical, dental, V

Retirement: 401(k) match

Paid Time Off

Holiday Pay

Job summary

The Coeur d' Alene Resort is looking for a friendly Restaurant Concierge to join our Food and Beverage team. You’ll be the go-to expert when guests call to book lakeside brunches and celebratory dinners at our award-winning restaurants.

This behind-the-scenes role requires a clear, upbeat phone presence, strong attention to detail, and comfort with reservation systems. Availability on weekends and holidays is preferred, and previous hospitality or call center experience is a plus.

Qualifications

• Professional phone presence with a friendly, upbeat tone.
• Strong attention to detail and ability to multitask in a busy environment.
• Familiarity with reservation systems (OpenTable, Toast, Tock or similar) is a plus.
• Hospitality or call center experience preferred but not required.

Responsibilities

• Be the Guest’s Guide: answer calls and assist with reservations and special requests.
• Manage the Flow: book, update, and adjust reservations across venues in real time.
• Deliver Exceptional Service: recommend venues, answer menu questions, and offer thoughtful suggestions.
• Team Communication Hero: pass along guest details to restaurant teams for personalized service.
• Stay in the Know: keep up with menu changes and seasonal events.

Skills

Excellent communication

Attention to detail

Multitasking

Calm under pressure

Tools

OpenTable

Toast

Tock

Job description

Job Title: Restaurant Concierge

Location: Coeur d' Alene Resort

Status: Full-Time or Part-Time

Do you love great food and helping people plan memorable moments? The Coeur d' Alene Resort is looking for a friendly, detail-loving Restaurant Concierge to join our Food and Beverage team. This is a behind-the-scenes role where you’ll be the go-to expert for Guests calling in to book everything from lakeside brunches to celebratory dinners at our award-winning restaurants.

What You’ll Do

• Be the Guest’s Guide: Answer calls and assist Guests with reservations, special requests, and insider info on our restaurants. You’ll make planning a night out feel effortless and exciting.
• Manage the Flow: Book, update, and adjust reservations in real time across multiple venues using our booking platform. No walk-ins, no front desk stress—just smooth, organized scheduling.
• Deliver Exceptional Service: Recommend venues based on Guest preferences, answer questions about menus or events, and offer thoughtful suggestions that make each experience unforgettable.
• Team Communication Hero: Pass along key Guest details and special notes to the restaurant teams so they can deliver personalized, top-notch service.
• Stay in the Know: Keep up with menu changes, seasonal specials, and current happenings so you can speak with confidence and enthusiasm.

What We’re Looking For

• A clear, upbeat, and professional phone voice
• Strong attention to detail and the ability to multitask
• Familiarity with reservation systems (OpenTable, Toast, Tock or similar is a plus)
• Calm under pressure, quick on your feet, and great with people
• Hospitality or call center experience preferred but not required
• Availability on weekends and holidays when Guests are most excited to dine out

Why You’ll Love It Here

At the Coeur d' Alene Resort, we don’t just serve meals, we create unforgettable experiences. As a Restaurant Concierge, you’ll be at the heart of it all, helping Guests plan their perfect dining moment. You’ll work in a fun, fast-paced office environment, be part of a team that supports each other, and grow your hospitality career with a company that values your voice - literally.

Benefits:

• Daily Perks:
  • Complimentary employee meals
  • Free parking
  • Uniforms provided with in-house laundry service
  • 20% discount at all resort restaurants
  • 10% discount at participating local businesses
  • Free daily cruises (subject to availability)
  • Discounted room and golf rates
• Health & Wellness:
  • Medical, dental, vision, and life insurance (available to full-time employees after 60 days)
  • Access to an on-site clinic exclusive to resort employees with benefit coverage
  • Flexible reimbursement plan
• Retirement: 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)
• Paid Time Off:
  • After 6 months: 7 days
  • After 1 year: 10 days
  • After 2–4 years: 15 days
  • After 5+ years: 20 days
• Holiday Pay: Time and a half for hours worked on Thanksgiving and Christmas

Sound like your kind of job? We’d love to hear from you!