Guest Experience Concierge — Reservations & Dining Perks

Coeur d'Alene Resort; Coeur d'Alene (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Perks: Complimentary employee-me

Daily Perks: Free parking

Daily Perks: Uniforms provided with in

Daily Perks: 20% discount at resort餐

Daily Perks: 10% discount at local商

Daily Perks: Free daily cruises

Daily Perks: Discounted room and golf

Health & Wellness: Medical, dental, V

Retirement: 401(k) match

Paid Time Off

Holiday Pay

Job summary

The Coeur d' Alene Resort is looking for a friendly Restaurant Concierge to join our Food and Beverage team. You’ll be the go-to expert when guests call to book lakeside brunches and celebratory dinners at our award-winning restaurants.

This behind-the-scenes role requires a clear, upbeat phone presence, strong attention to detail, and comfort with reservation systems. Availability on weekends and holidays is preferred, and previous hospitality or call center experience is a plus.

Qualifications

• Professional phone presence with a friendly, upbeat tone.
• Strong attention to detail and ability to multitask in a busy environment.
• Familiarity with reservation systems (OpenTable, Toast, Tock or similar) is a plus.
• Hospitality or call center experience preferred but not required.

Responsibilities

• Be the Guest’s Guide: answer calls and assist with reservations and special requests.
• Manage the Flow: book, update, and adjust reservations across venues in real time.
• Deliver Exceptional Service: recommend venues, answer menu questions, and offer thoughtful suggestions.
• Team Communication Hero: pass along guest details to restaurant teams for personalized service.
• Stay in the Know: keep up with menu changes and seasonal events.

Skills

Excellent communication

Attention to detail

Multitasking

Calm under pressure

Tools

OpenTable

Toast

Tock

Job description

The Coeur d' Alene Resort is looking for a friendly Restaurant Concierge to join our Food and Beverage team. You’ll be the go-to expert when guests call to book lakeside brunches and celebratory dinners at our award-winning restaurants.

This behind-the-scenes role requires a clear, upbeat phone presence, strong attention to detail, and comfort with reservation systems. Availability on weekends and holidays is preferred, and previous hospitality or call center experience is a plus.