Restaurant - Cocktail Server -Part Time and Full Time Available

The Hotel at Auburn University; Auburn (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a premier jazz lounge where you can create memorable experiences for guests. As a Cocktail Server, you will be the face of Piccolo, engaging with patrons and providing exceptional service. This role offers the opportunity to work in a vibrant environment filled with live music and specialty cocktails, making every shift an exciting experience. If you have a passion for hospitality and enjoy working in a fast-paced setting, this position is perfect for you. Bring your positive attitude and communication skills to help us deliver unforgettable moments in a unique atmosphere.

Benefits

Complimentary meals for every shift

Employee benefits coverage (55%)

Qualifications

• Minimum 3 months of restaurant experience required.
• Ability to communicate effectively in English.

Responsibilities

• Greet and welcome guests, ensuring they feel comfortable.
• Take food and beverage orders, ensuring accuracy and timeliness.
• Monitor guest experiences and respond to requests promptly.

Skills

Customer Service

Communication

Food & Beverage Knowledge

Point-of-Sale Operation

Basic Math Skills

Education

High School Diploma or equivalent

Tools

Point-of-Sale System

Job description

We pay approximately 55% of our employee's benefits.
Complimentary meal for every shift worked

Job Title: Cocktail Server

Department: Piccolo

Reports To: Restaurant General Manager

Job Overview:

Piccolo is Auburn & Opelika's only true jazz lounge - a tucked-away retreat for specialty cocktails, live jazz, blues and soul music. The club-style lounge features an eclectic menu of small bites and an extensive wine list plus a great selection local and regional craft beers. Piccolo is an ideal spot for date nights, girls' nights or an after-dinner cocktail, with table service and Auburn's best wine list featuring an impressive selection of wines from across the globe.

Duties:

1. Welcome and greet guests; make all of our guests feel comfortable and let them know you're there to personally take care of them.
2. Explain the Piccolo story to any first-time visitors and be able to provide a comprehensive overview of our offerings.
3. Inform guests of specials and menu changes; make recommendations that you genuinely feel that your guests will enjoy.
4. Answer questions about our food, beverages and other restaurant functions and services.
5. Create memorable experiences for our guests by anticipating guest needs and exceeding expectations.
6. Take food and beverage orders from guests, enter orders in our point-of-sale system, which relays orders to the kitchen.
7. Provide proper table maintenance throughout the dining experience, ensuring that the table is properly marked before each course and cleared after each course.
8. Prepare final bill, present check to guests, accept payment, process credit card charges or make any changes.
9. Assist in coordination with valet to ensure a timely delivery of guests' vehicles at the end of the dining experience.
10. Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
11. Be available to perform lateral service as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
12. Monitor and observe guest's experience; ensure guests are satisfied with the food, beverages and service; anticipate and respond promptly and courteously to any requests.
13. Communicate effectively with front of house and back of house team members to ensure a highly executed food and beverage experience.
14. Have a comprehensive knowledge and ability to answer questions about our food, beverage, and overall lounge, restaurant and hotel offerings.
15. Perform mise en place, opening and closing side work for daily service based on business levels expected.
16. Always maintain a neat and clean work environment; ensure overall lounge ambience is maintained throughout each shift.
17. Oversee our guests' experience following Ariccia's and IHP's standards of service.

Working Conditions:

1. Be able to safely lift and easily maneuver multiple plates of food and carry bus tubs frequently weighing up to 25 pounds.
2. Considerable repetitive motion of hands, wrists, shoulders and back is required.
3. Workplace is a fast paced environment with considerable movement throughout the shift; requires standing and walking 95% of the workday.
4. Team members must have a flexible work schedule and ability to work nights, weekends and holidays.

Qualifications:

1. Ability to communicate in English, both orally and in writing, with guests and employees.
2. Ability to work under pressure and deal with stressful situations during busy periods.
3. A minimum of 3 months of restaurant experience at the server level.
4. Upon selection able to complete the Responsible Vendor course for all team members 18 years old and above.
5. A basic knowledge of food & beverage procedures and functions.
6. Possess basic math skills and can handle money and operate a point-of-sale system.
7. Positive attitude.