The Rooftop - Cocktail Server - Part Time and Full Time Available

Rane Culinary Science Center; Auburn (AL); On-site; USD 28,000 - 42,000; Full time

Job summary

An exciting opportunity awaits at a premier hotel and spa, where you will engage with guests and provide exceptional service in an upscale environment. As a vital part of the team, you will ensure that every guest enjoys a memorable experience, from the rooftop bar to the poolside cabanas. Your role will involve preparing and serving exquisite food and beverages, while also maintaining high standards of cleanliness and service. This position is perfect for someone passionate about hospitality and eager to learn in a dynamic setting. Join us in creating unforgettable moments for our guests in a stunning location!

Benefits

Complimentary Meal

Employee Benefits Contribution

Flexible Work Schedule

Training Opportunities

Qualifications

• Preferred background in upscale hotel or pool service.
• Basic knowledge of food & beverage procedures is necessary.

Responsibilities

• Engage with customers and oversee their dining experiences.
• Maintain cleanliness and prepare food and beverage presentations.
• Communicate effectively with team members for smooth operations.

Skills

Customer Engagement

Food & Beverage Knowledge

Point-of-Sale Operation

Basic Math Skills

Service Standards

Education

Responsible Vendor Course

Tools

Point-of-Sale System

Job description

Benefits:
We pay approximately 55% of our employee's benefits.
Complimentary meal for every shift worked.

About The Laurel Hotel & Spa:
The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall. The amenities will include 16 luxurious rooms, 10 suites, 6 residences, a spa, fitness studio, rooftop pool, rooftop bar, cabana service, and yoga pavilion.

Guests of the hotel will have exclusive access to The Library, an elegant space that features 5 different food and beverage presentations throughout each day, including a European-style breakfast in the morning, chic sips and small plates in the afternoon, and curated turndown treats in the evenings.

A rooftop garden will crown the top of The Laurel Hotel & Spa, offering sweeping views of Samford Hall and downtown Auburn. An abundance of sustainably produced fruits, vegetables, and herbs will be grown for food production. During the day, students will learn about the roof-to-table concept from a horticulturalist, and at night, the lounge and bar will be open to the public.

Duties:

• Engage thoughtfully with all customers visiting The Library and The Rooftop at The Laurel about the concept and partnership with Auburn University.
• Perform mise en place for daily service based on expected business levels.
• Oversee guest experiences following The Laurel's and IHP's standards of service.
• Recognize guest preferences and dietary needs throughout the Library, Pool Cabanas, and Rooftop Bar.
• Monitor and observe guests' dining experiences and respond promptly to requests.
• Maintain a neat and clean work environment.
• Perform lateral service as needed to ensure smooth operations as directed by the rooftop manager or supervisor.
• Possess comprehensive knowledge of beer, wine, cocktails, and spirits along with food menus across both outlets.
• Clean, set up, and stock the bar and related areas as determined by SOPs and service manuals.
• Prioritize and balance bar guest orders with restaurant orders.
• Check identification to verify legal age requirements of customers.
• Provide personalized service to hotel guests at the pool and cabanas or local visitors at the rooftop lounge.
• Welcome and greet all guests promptly, creating a comfortable and upscale environment.
• Assist Guest Experience Experts in setting up and breaking down each food and beverage presentation in The Library.
• Prepare in-room dining trays and deliver orders to hotel guests with attention to detail.
• Transport food from the 6th floor kitchen to various service outlets.
• Deliver ordered food and beverage items to guests according to table and seat numbers on the Rooftop.
• Communicate effectively with front of house and back of house team members for a highly executed dining experience.

Working Conditions:

• Ability to stand for long periods.
• Safely lift and maneuver plates of food & carry bus tubs weighing up to 50 pounds.
• Work with students occasionally, organizing service around training and teaching.
• Flexible work schedule with availability for nights, weekends, and holidays.
• Weather-dependent job; prepare for severe weather affecting rooftop and pool business levels.

Qualifications:

• Background in serving in an upscale hotel, rooftop, and/or pool environment preferred.
• Complete the Responsible Vendor course for team members 18 years and older upon selection.
• Basic knowledge of food & beverage procedures and functions.
• Possess basic math skills and ability to operate a point-of-sale system.
• Positive attitude is essential.