Restaurant Busser

The National Hotel Miami Beach; Miami Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Parking

Career Growth Opportunities

LTD & STD, 401K Matching

Job summary

The National Hotel Miami Beach is seeking a Busser to support servers and maintain dining room cleanliness in a fast-paced, guest-focused environment. The role emphasizes courteous service, knowledge of menu items, and adherence to hotel policies.

Responsibilities include clearing and resetting tables, replenishing supplies, assisting the wait staff, and ensuring the dining area remains spotless and welcoming for guests. A background in hospitality and strong English communication are preferred.

Qualifications

• High School or GED completed.
• Hospitality experience preferred, ideally in a five-star hotel.
• Able to read, write and understand English; good communication.
• Able to handle multiple tasks and maintain attentiveness during busy periods.

Responsibilities

• Carry dirty dishes from the dining room to the kitchen.
• Wipe tabletops and chairs with damp sanitized cloth.
• Set tables with silverware, glassware, and napkins.
• Replenish supplies of napkins, silverware, glassware, and dishes.
• Run food from kitchen to restaurant as needed.
• Assist wait staff as needed.
• Maintain clean dining room floors and seating areas.
• Provide courteous service to guests and maintain appearance standards.
• Serve general items such as appetizers, salads, entrees, and beverages.

Skills

Customer service

Multitasking

English communication

Professional attitude

Team player

Arithmetic basics

Education

High School or GED Diploma

Hospitality-related study (optional)

Job description

The Busser is responsible for supplying servers with food items and supplies for the front of the restaurant to function effectively. The Busser is also responsible for general table maintenance and cleanliness of restaurants in accordance with specification, in a courteous and efficient manner. This individual upholds the standards of guest relations with friendliness and cleanliness as outlined by the Food & Beverage Department. The Busser delivers prompt, courteous service in a manner that complies with beverage standards and company policies and procedures.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

All duties and responsibilities are to be performed in accordance with the National Hotel quality of service standards, and policies and procedures. Team members will be required to learn other functions in an effort to attain cross training skill sets that will help grow the overall knowledge of the Guest experience expectations.

As someone who has a passion for people, and enjoys a fast-paced environment, a core duty for all Team members is effectively multi-tasking, a quintessential factor to the success of their role.

• Carry dirty dishes from the dining room to the kitchen.
• Wipe tabletops and chairs with damp sanitized cloth.
• Set tables with silverware and glassware and required napkins.
• Replenish supply of clean napkins, silverware, glassware, and dishes in dining room.
• Take out garbage.
• Change beverage syrups.
• Run food from kitchen to restaurant as needed.
• Complete side work duties.
• Assists wait staff as needed.
• Maintain clean dining room floor and seating areas.
• Follow all Hotel and departmental safety policies and procedures.
• Must be knowledgeable in all menu items.
• Maintain appearance standards as outlined in departmental and Hotel policies.
• Provide courteous service to our guests and be cordial to all Team Members.
• Communicate effectively both orally and in writing.
• Maintain a consistent, regular attendance record.
• Other duties as assigned by management.
• Serve general items such as appetizers, salads, Entrees, and beverages to guests as necessary.
• Set tables with silverware and glassware, restocks server stations.
• Clean tabletops and chairs.
• Make coffee and keep a fresh supply of coffee and water available.
• Supply service bar with food such as soups, salads, and desserts.
• Perform other related duties as assigned.

MINIMUM REQUIREMENTS & QUALIFICATIONS:

• Must have completed High School or GED Diploma: Studying or just graduated from Hospitality Management, bachelor’s degree level or equivalent in any related field such as Administration or Tourism Management.
• Experience in Hospitality, preferably in a five-star international hotel.
• Knowledge of electrical equipment usage.
• Working knowledge of acceptable standards of sanitation and proper chemical usage.
• Ability to read, writes, and understands English.
• Ability to communicate effectively and establish and maintain effective working relationships with management, staff, and guests. Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.
• Able to apply theory into practice and make improvements to the operations.
• Must have a professional attitude, you will be dealing with high-end customers.
• Must be able to handle multiple banquet functions that could be occurring at the same time.
• Must be able to work with basic arithmetic functions.

Language Requirements:

• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
• Proficiency in effectively presenting information and responding to questions from guests, supervisors, and co-workers.
• Ability to speak additional languages such as Spanish, French, or German is preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand, walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The National Hotel offers a wide and very competitive benefit packages as well as a warm and intimate setting of the family business that promotes diversity, growth, and development for all their team members. Our benefit packages includes:

• LTD & STD, 401K Matching
• Free Parking
• Career Growth Opportunities and much more!