Restaurant Busser

Cafe Sevilla; Costa Mesa (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and dynamic team at a leading Spanish restaurant known for its authentic ambiance and exceptional service! As a Busser, you'll play a crucial role in enhancing the dining experience for our guests by supporting the wait staff and ensuring a clean, organized venue. This position requires a passion for customer service, teamwork, and a keen attention to detail. You'll be responsible for maintaining table settings, assisting with food delivery, and contributing to a positive work environment. If you thrive in a fast-paced setting and are eager to be part of a dedicated team, this opportunity is perfect for you!

Qualifications

• High School Diploma or equivalent required.
• 1+ years of experience in a fast-paced dining environment preferred.

Responsibilities

• Assist wait staff and maintain a clean venue for guests.
• Provide excellent customer service and respond to guest needs promptly.
• Support restaurant operations by preparing dining areas and monitoring ticket times.

Skills

Customer Service

Teamwork

Communication

Attention to Detail

Education

High School Diploma or equivalent

1+ years related culinary experience

Tools

POS systems

Job description

Job Description

Req#: cb574db1-6b99-4290-893f-aaf6004b7ba4

At Café Sevilla, the Busser position is responsible for assisting the wait staff during any given shift while also maintaining a clean and organized venue for both employees and guests. The ability to passionately communicate Sevilla’s unique characteristics to our guests, positively contribute to our work environment, and follow Company, state, and federal regulations are the keys to success as a Busser at Café Sevilla!

For the Busser position, there are both the position of Stocking Busser (BS) and Busser Runner (BR). On busier shifts, there will be a Busser assigned specifically to each and will be listed on the Daily Player's List. If it is a shift where there is only one Busser working, then the duties of both positions are to be completed by that one Busser. Any duties/responsibilities listed below not specifically noted as Stocking Busser or Busser Runner apply to all Busser positions.

Position Responsibilities

1. Use the Opening and Closing Checklists on a daily basis to track completion of opening and closing procedures.
2. Create the best guest experience and cultivate customer return.
3. Respond to guests' needs or requests in a timely manner.
4. Knowledge of the Sevilla Steps of Service for Servers and Bartenders.
5. Maintain table settings by removing finished courses and replenishing utensils.
6. Support wait staff by assisting them with delivery of food and retrieval of supplies they may require.
7. Help out with other positions in the restaurant as needed.
8. Prepare dining areas for guests by setting tables and stocking all necessary supplies prior to the beginning of service.
9. Stocking Busser:
   1. Clear and aid the dishwasher receiving area.
   2. Carry dirty dishes from the bus area to the dishwasher.
   3. Maintain stock of all supplies during service hours for timely table resetting.
   4. Mop and clean spills.
   5. Regularly conduct restroom checks and replenish supplies as needed. Always check for cleanliness. Correct as necessary.
   6. Maintain all side work and room appearance to the proper standards.
10. Running Busser:
    1. Monitor ticket times for all items in the kitchen. Notify Chef & Manager when ticket times get to be abnormally long.
    2. Ensure all food and drink items delivered to a guest meet Sevilla expectations and are accurate to the recipe.
    3. Bus Help should never pick up anything directly from the table when guests are present. Anything must go through the hands of the server first, and bus help can only directly assist the server.
    4. When in practice at your location, proper preparation and service of coffee beverages on designated shifts.
    5. Communicate with Host staff regarding table availability.
    6. Ensure every guest is having an enjoyable and memorable dining experience. Provide assistance for the positive resolution of guest concerns. Notify Server/Management immediately when concerns arise.
11. Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies.
12. Immediately report any maintenance, security, and/or safety issues or concerns to a Manager.
13. Other work duties as assigned by Management.
14. Must always carry a tray.
15. Maintain clean, organized, and safe work areas.
16. Adhere to all daily and weekly cleaning schedules.
17. Provide great customer service.
18. Engage with guests to ensure they're happy with food and service.
19. Knowledge of all Best Practices applicable to job code.
20. Completion of all assigned training tests & courses.
21. TEAM WORK - Always keep a positive work attitude and friendly (approachable) demeanor with the ability to work well with coworkers and as a team when necessary. ONE TEAM, ONE MISSION!
22. Adhere to uniform expectations per Sevilla Handbook and uniform policy.

Additional Responsibilities

1. Clock-in and out for each workday properly. Clock-in upon arrival, clock-out when leaving for meal period/10 minute break (or other personal time away from work), clock-in upon return from meal period/10 minute break (or other personal time away from work), and clock-out when the workday has ended and no more work tasks will be performed. Immediately notify a manager if a clock-in or clock-out is missed or incorrectly recorded.
2. All breaks must be taken per Company Policy outlined in the Sevilla Handbook.
3. Take a meal period when 6 or more hours are worked in one work shift. Start the meal period no later than the beginning of the 5th hour of work. 30-minute and 10-minute breaks are to be clocked into Aloha when taken. For the 30-minute meal period, the posted break log is to be signed as well.
4. Immediately notify a manager if you feel you are not able to take a meal period or 10-minute break for any reason.
5. Attend and participate in all mandatory staff meetings.
6. Report suspicions of harassment, discrimination, retaliation, and/or safety issues immediately to a manager.
7. Maintain clean, organized, and safe work areas. Immediately report safety hazards to a manager.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

Education/Experience

1. High School Diploma or equivalent.
2. 1+ years related culinary experience and/or training in a fast-paced, fine dining establishment; or equivalent combination of education and experience.
3. Working knowledge of state and federal safety and sanitary requirements.

Certifications

1. Current Food Handler’s Card.
2. LEAD Card.

Computer Skills

Working knowledge of, or ability to learn, Company POS and timekeeping systems.

Work Environment

1. Reasonable accommodation or restricted duty may be made as recommended by a licensed physician.
2. The noise level in the work environment is usually loud.
3. The work environment is tight and requires “squeezing” by others and working in close quarters.
4. The work environment may be hot on occasion.
5. A clean, well-kept presentation is required at all times in accordance with the Employee Handbook.

About the Company

Cafe Sevilla is proud to offer the most authentic Spanish ambiance in our tapas bar, restaurant, and nightclub. Located in San Diego, Long Beach, and Costa Mesa, California.