Restaurant & Bakery Host/Cashier

Perkins Restaurant & Bakery; Bradenton (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a well-respected restaurant where you will be part of a family-oriented environment. This role is essential in providing exceptional service to guests, ensuring their dining experience is memorable. You will assist in creating a welcoming atmosphere, manage guest interactions, and maintain cleanliness throughout the restaurant. With a strong emphasis on teamwork and guest satisfaction, this position offers an opportunity to grow within a company that values its employees. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Basic skills in sanitation and customer service can be taught through training.
• No previous experience required for this entry-level position.

Responsibilities

• Provide friendly and efficient service to guests to ensure satisfaction.
• Assist crew members and maintain cleanliness throughout the shift.
• Communicate with management regarding service deficiencies and guest needs.

Skills

Customer Service

Sanitation

Time Management

Communication

Education

No formal education required

Tools

Cash Register

Cleaning Supplies

Job description

At Perkins Restaurant & Bakery, our employees are part of the Perkins extended family and the families we serve. You'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins, we have experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company that has a proven track record of success and an unmatched commitment to their employees, you are in the right place! We respect one another for our talent, creativity, and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for, we got that too!

SUMMARY OF POSITION

Provides friendly and efficient service to guests according to company policies, procedures, programs, and performance standards. Performs all duties to maximize guest satisfaction and quality of work environment as directed by the Manager on Duty. Controls the flow of business in the dining room so guests feel welcome and comfortable. Checks out guests at the register. Provides genuine hospitality to each guest, ensuring their dining experience is highly satisfactory.

POSITION ACTIVITIES AND TASKS

1. Host Activities and Guest Interaction
2. Reports to work well-groomed, in clean and proper uniform, and at all times practices good personal hygiene.
3. Opens the door as guests enter and leave the building.
4. Uses greeting, seating, and waiting list procedures. Seats guests in a friendly and timely manner in person or on the telephone.
5. Anticipates, identifies, and corrects system breakdowns to achieve maximum guest satisfaction.
6. Completes wait sheets.
7. Greet and Seat – Welcome new guests as they arrive and show them to their seats. Make a friendly first impression. Describe features, soup of the day, etc.
8. Take Cash – Check out guests at the register. Ask guests, “How was your meal and service?” Thank guests and invite them to return.
9. Hospitality – Move through the dining room regularly and ensure guests have all items needed. Be attentive – make guests feel special.
10. Sell Bakery – Offer specific suggestions for take-out bakery items. Efficiently package to-go orders.
11. Clean – Ensure that the cashier area, bakery cases and displays, lobby area, entryway, guest restrooms, and dining room stay clean throughout the shift.
12. Ensures menus are clean.

Assist Crew Members

1. Processes To-Go orders.
2. Maintains guests’ needs throughout their dining experience by assisting servers with pre-bussing procedures.
3. Sweeps floor around tables to assist servers where needed.
4. Performs side work during shift downtime, including but not limited to rolling silverware, restocking cleaning workstations, and bussing tables.
5. Provides assistance to all servers and bus persons to execute service standards.
6. Ensures 100% guest satisfaction on every visit.
7. Communicates with Manager on Duty and coworkers regarding product/service deficiencies and equipment/safety problems.
8. Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS

1. Extensive standing and walking for up to 8 hours.
2. Must be able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid hazards.
3. Must be able to communicate clearly.
4. Exposure to heat, steam, smoke, and cold.
5. Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
6. Must have a high level of mobility/flexibility in space provided.
7. Must have time management skills.
8. Must be able to read, write, and perform addition/subtraction calculations.
9. Must be able to control and utilize fingers to write, slice, chop, and operate equipment.
10. Must be able to fit through openings 30 inches wide.
11. Must be able to work irregular hours under heavy pressure/stress during busy times.
12. Bending, reaching, walking.
13. Carrying trays of food products weighing about 50 pounds for distances up to 30 feet.
14. Lifting up to 50 pounds.
15. Exposure to dish and cleaning chemicals.

SUPERVISION RECEIVED

Receives direction and training from Manager on Duty as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED

Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED

None.

Disclaimer

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.