Restaurant Assistant Manager (FT) - Houston

Mambo Seafood Restaurants; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

401K with company match

Paid Parental Leave

Employee Discounts

Growth Opportunities

Job summary

Mambo Seafood Restaurants is seeking an Assistant Manager for their Houston location. This critical role involves supervising the restaurant operations, managing Team Members, overseeing daily financial responsibilities, and ensuring excellent customer service. The ideal candidate will have restaurant management experience and be TABC certified.

The position offers a starting base salary of $50,000 and a monthly discretionary bonus potential of $1,250, alongside benefits like medical insurance and employee discounts.

Qualifications

• Two years of restaurant management experience required.
• Ability to speak and write in English; Spanish is a plus.
• Must pass background check, drug screening, and MVR check.

Responsibilities

• Supervises and manages overall restaurant operations.
• Hires, trains, and reviews performance of Team Members.
• Manages daily financial responsibilities and inventory.

Skills

Restaurant management experience

Customer service skills

Leadership skills

Ability to communicate effectively

Education

Texas Alcoholic Beverage Commission (TABC) Certification

Food Manager’s Certification

Associate's or Bachelor's degree

Job description

Come join the team! Mambo Seafood is a high-volume iconic Houston restaurant brand that has been in business since 1996. Mambo has 13 restaurants in the Greater Houston area and one franchised operation in the Rio Grande Valley.

Summary

The Assistant Manager supervises and manages the overall operations of the restaurant. The Assistant Manager is responsible for managing and supervising Team Members, including hiring, training, performance reviews, discipline, and terminations. The Assistant Manager oversees daily financial responsibilities, manages inventory, including purchasing and receiving, and oversees equipment, food and beverage safety and quality. The Assistant Manager leads Team Members to drive profitable sales. The Assistant Manager ensures customer satisfaction and is responsible for making sure customer complaints are responded to effectively. The Assistant Manager reports directly to General Manager.

Essential Duties & Responsibilities

• Works effectively with the management team and Team Members.
• Supervises Team Members and ensures efficient cooperation between departments and roles.
• Uses a high degree of initiative, judgment, and discretion. Possesses skills in organizing work and achieving goals and objectives.
• Exemplifies the desired culture and philosophies of the company. Leads by example and fosters mentoring relationships.
• Reviews Team Member job applications, conducts interviews, and hires Team Members.
• Trains Team Members on company practices, policies, and procedures.
• Provides performance feedback, develops and executes performance reviews, discipline and disciplinary notices, and in the unfortunate situation where a Team Member’s performance is not adequate, makes termination decisions.
• Creates and manages Team Member schedules.
• Initiates and conducts staff meetings, including pre-shift meetings.
• Manages shift sales objectives and incentive programs.
• Manages the overall guest experience, including ensuring that guest service meets company standards, and investigating and resolving food quality and service complaints.
• Prepares incident reports concerning customers, Team Members, security guards, or equipment/facility issues.
• Responsible for oversight of daily financial responsibilities (cash handling, daily deposits, and authorizing voids and comps and credit card refunds).
• Executes shift closing administration.
• Determines inventory needs and orders food, beverages, and restaurant supplies. Responsible for making sure inventory and supplies are received and stored properly. Manages vendor invoices.
• Oversees food quality and food safety, including performing daily food safety and food quality checks, generates daily food production charts, manages food and beverage quality and presentation at the expo area and throughout the restaurant, and supervises Team Member health and hygiene.
• Oversees cleaning and maintenance of equipment and the facility to ensure that all health and safety regulations are adhered to and makes recommendations and/or decisions to purchase new equipment.
• Accompanies all health department, fire marshall, or other government inspection officials during inspections and manages compliance with health and safety regulations.
• Executes and assists with marketing strategy, and implements advertising and promotional campaigns.
• Operates a computer and all associated hardware (Microsoft Office, internet, etc.), including managing the OLO system and point-of-sale equipment.

Qualifications

• Ability to speak and write English.
• Spanish-speaking is a plus but not required.
• An Associate's degree or bachelor’s degree is a plus but not required.
• Must be Texas Alcoholic Beverage Commission (TABC) Certified.
• Must have a Food Manager’s Certification.
• Valid Driver's license.
• Two years of restaurant management experience.
• Must be able to pass a background check, drug screening, and MVR check.

Benefits

• Medical Insurance
• Vision & Dental
• Life Insurance
• Parental Leave
• 401K with company match
• Vacation/PTO
• Paid Parental Leave
• FSA
• HSA
• HRA
• Employee Discounts
• Perks Program
• Growth Opportunities

Starting Base Salary $50,000 with a discretionary monthly bonus potential of $1,250